How does prescription delivery work?
If you are in British Columbia, Alberta, Saskatchewan or Ontario, you can choose to have your prescription delivered right to you. Here’s how it works:
Select prescription delivery
: After your appointment, you will receive a notification in the app indicating that you have a prescription. Go to the
Home
tab >
Profile
icon on the top right >
Notifications
> Select the
You have a prescription. Tap to fulfill your prescription
notification > Make sure you are on the
TELUS Delivery
tab
Add or select your delivery address
: You will be able to add your delivery address or select a previously-entered delivery address. Delivery is currently available in BC, AB, SK and ON
Confirm your delivery details
: Review and confirm your delivery details, including delivery address and method. If you want to check if your medication is in stock, compare pricing or have questions about delivery, you can call TELUS Health Virtual Pharmacy through the in-app link after confirming your prescription details and before making payment
What to expect next
: TELUS Health Virtual Pharmacy will send you an email within their operating hours with a code to create your account and confirm your order as well as provide insurance and payment details. This email will also include a phone number you can call if you prefer to order over the phone. In the event that you do not log in to order your prescription, the pharmacy will follow up with you via a phone call.
If you action your prescription outside of TELUS Health Virtual Pharmacy’s hours of operation (Monday to Friday 9am to 5pm local time), you will receive an email from them in the morning of the following business day once they are open again.
Note that the following hours apply:
9am to 5pm PST in British Coloumbia or Alberta
9am to 5pm CST in Sasketchewan
9am to 5pm EST in Ontario or Quebec
Once you log in to the TELUS Health Virtual Pharmacy app using the code and provide your insurance and payment details, your delivery will be confirmed and your medication delivered within the specified time frame (typically within 1 to 3 business days, though delivery to remote areas may take longer). You will receive another notification in the TELUS Health app confirming that your prescription is on its way, as well as an email with a tracking number to check the status of your package.
If you prefer to order the prescription over the phone, you can always contact the pharmacy directly using the phone number that will be sent to you via email.
How much does prescription delivery cost?
TELUS Health Virtual Pharmacy typically provides delivery at no cost to you. As with any pharmacy, there is still a dispensing fee and in some cases, a cost may apply for delivery to remote postal codes, but you would be informed of this prior to payment.
When are prescriptions delivered?
Prescriptions are delivered Monday to Friday, and TELUS Health Virtual Pharmacy operates Monday to Friday during the following hours:
9am to 5pm PST in British Coloumbia or Alberta
9am to 5pm CST in Sasketchewan
9am to 5pm EST in Ontario or Quebec
How soon can I get my prescription delivered?
TELUS Health Virtual Pharmacy typically offers delivery within 1 to 3 business days. For most urban and suburban locations, shipments arrive the next business day Monday to Friday between 9am to 5pm. Delivery may take longer for some remote areas.
Note that if you action your prescription outside of TELUS Health Virtual Pharmacy’s hours of operation (Monday to Friday 9am to 5pm local time), the prescription will be processed the next business day and your prescription will be delivered by the following business day.
Will I be able to get prescriptions delivered from my regular pharmacy?
Some pharmacies offer prescription delivery services. If interested, please select your regular pharmacy for pick up in-app and contact them directly to inquire if this is available to make arrangements.
We only offer prescription delivery in-app through TELUS Health Virtual Pharmacy.
What happens if I’m not home at the time of delivery?
If you are not home at the time of delivery, you may have someone else over the age of 19 sign for your delivery. ID may be requested to verify age.
Depending on the delivery partner, a re-attempt for the delivery will be made or you will be notified that your package has been sent to a local depot where you can pick it up. If the re-attempts are not successful or you do not pick up the medication from the depot, it will get returned to TELUS Health Virtual Pharmacy. There are no additional costs for this return.
What if I have further questions on my prescription delivery?
For questions or issues about a specific prescription delivery order in progress, you can visit
teluspharmacy.com
or contact TELUS Health Virtual Pharmacy directly:
1-888-921-0466 for Eastern Canada (NB, NL, NS, ON, PE)
1-855-370-7979 for Western Canada (AB, BC, NT, YT)
1-866-318-0047 for Central Canada (MB, NU, SK)