TELUS Health MyCareᵀᴹ clinics: Family doctor services FAQ

If you are an attached patient it means that our team of family doctors at our TELUS Health MyCare clinic are your primarily care provider. We will provide you long-term care offered by a small team of family doctors based out of your TELUS Health MyCare clinic.

Our team will provide you with primarily care services and coordinate any speciality care you may need.

The TELUS Health MyCare Clinic is currently prioritizing patients who do not have a family doctor or nurse practitioner.

We do not know exactly when we will attach you to a doctor, but we are trying our best based on how many doctors are available.

You will see a page confirming that we have received your response, but you will not receive an email. We will email you with instructions on how to continue your registration when we have capacity.

We will contact you based on doctor availability. We cannot tell you how long the wait will be, but we will reach out to provide you with the necessary information as soon as possible.

Meanwhile, you may continue to access video-based appointments for any medical concerns you may have.

Everyone over 16 years old should submit a separate entry with their TELUS Health MyCare account email.

Please ensure any minors have a child account registered under a parent/guardian account, and only submit the email address associated with the parent/guardian account.

You will be a patient of the physician team at the TELUS Health MyCare Robson/Victoria clinic. You can book appointments with any of the physicians within the attached patient team.

If you establish a relationship with a particular doctor, you can book appointments with them. However, if you need to see someone urgently, you may need to see a different doctor.

We are not able to confirm if you are on the waitlist or provide an estimated wait time. As soon as we have capacity, we will contact you.

Meanwhile, you may continue to access video-based appointments for any medical concerns you may have.

The Victoria clinic waitlist is full. We will contact you if you signed up previously, as soon as we have availability.

Yes. You can make virtual appointments directly through the TELUS Health MyCare app. For some medical issues, you may need to see a doctor in-person at the TELUS Health MyCare clinic.

Patients attached to the clinic will have access to a dedicated team of doctors who provide both video-based and in-person care. For time-sensitive concerns, patients may choose to see the next available doctor. In other cases, they can see a doctor with whom they have a doctor-patient relationship.