TELUS Health MyCareᵀᴹ for employees

Download TELUS Health MyCare from your app store. Once you have successfully downloaded the app you will need to click on the app icon on your device.

You will need to enter some basic details: Name, preferred email address, date of birth and your membership code in the ‘I have a code’ box. Once your account has been activated, you will receive a confirmation email from TELUS Health MyCare.

The TELUS Health MyCare app is free to download from the Apple App Store or Google Play.

iPhone users

Please follow the instructions below:

1. Go to the Apple App Store and download the TELUS Health MyCare app
2. After opening the app, select Sign up which will take you to the account registration page
3. Enter your full name (which should match the legal name on your employee profile), email, address and date of birth
4. Before proceeding to complete your registration, select I have a code and enter your activation code
5. Once the code is verified, select Let’s Go

Android users

1. Go to the Google Play Store and download the TELUS Health MyCare app
2. After opening the app, select Sign up which will take you to the account registration page
3. Enter your full name (which should match the legal name on your employee profile), email, address and date of birth
4. Before proceeding to complete your registration, select I have a code and enter your activation code

Tip: We recommend you update your details when you first log in to your account by accessing the Me section. This will save time for you in the future if you need to book a doctor, dietitian or counsellor consultation.

Doctor appointments are covered by your public health insurance plan. If you do not have provincial coverage, doctor appointments are $70 per visit. Those covered under our TELUS Health MyCare for Business plan have counselling available at no cost to you. For dietitian appointments, please check with your employer.

Like any doctor you’ve seen in the past, our doctors can help treat a wide variety of health conditions. After seeing a doctor, you will be given a treatment plan. This might include referral for a face-to-face appointment, or to a hospital for tests, or to see a specialist.

We recommend seeing a doctor in-person if you require a physical examination or for issues concerning restricted medication. For medical emergencies, please call 911.

If you have any technical problems, queries or issues with downloading or activating the TELUS Health MyCare app, please contact the TELUS Health MyCare support team at 1-855-577-8838 or mycare@telus.com.

TELUS Health MyCare is a free mobile application available through iOS and Google Playstore for your smartphone device, offering a personal health service all of which is accessed digitally.

TELUS Health MyCare™ Business from TELUS Health MyCare is our exclusive solution for employees that includes additional features not available in our consumer product. These include features such as virtual consultations with dietitians and mental health counsellors.

With TELUS Health MyCare™ Business from TELUS Health MyCare you can:

• Use the Symptom Checker to get instant health information
• Book an appointment and consult with one of our doctors, counsellors or dietitians from your home, office, or when travelling*
• Get prescriptions and referrals for diagnostic tests or specialists when needed
• Access consultation notes, get prescriptions and referrals for diagnostic tests or specialists (when needed) all from a single app

*Please note, TELUS Health MyCare is not an emergency service. For emergencies, users should call 911 or seek support at the Emergency Department. Travel within Canada only.

The additional features in TELUS Health MyCare™ Business are available to all eligible employees and up to 4 registered dependents. Check with your employer to make sure you are covered.

Children under 16 years of age will need to be added to your TELUS Health MyCare account. Once you have downloaded and registered within the app, go to Me in the navigation bar, and select Family to add any dependents.

When arranging a doctor consultation for a child under the age of 16 years, a parent or guardian will need to be present during the video consultation.

Mental health counselling appointments are available for those 16 years and older as the care we are able to provide to support youth over video consultations may be limited. If you are 16 or 17 years old, your counsellor will spend the first 10 minutes of your first appointment discussing terms of confidentiality.

However, parents are welcome to book an appointment for advice on how to best support a child’s mental health at any time.

Employees can register with the TELUS Health MyCare app at any point during the year.

Details on how to download the app can be found later within this FAQ.

If you received a membership code from your employer and you don’t have a TELUS Health MyCare account yet, you can enter it directly when you sign up.

To add a membership code to an existing account:

1. Go to Home
2. Tap the profile icon in the top right
3. Select Account summary
4. Tap your current membership in the Membership type section
5. Select Other

If you have any problems, please call our support team at 1-855-577-8838.

If you are covered for TELUS Health MyCare™ by your employer, please contact your HR department directly to request your membership code.

Yes, all of our practitioners will conduct appointments from a private space. To ensure privacy on your side, please find a quiet and well-lit space where you feel comfortable and won’t be disturbed. All appointment records are encrypted and accessible only to you and members of the TELUS Health MyCare senior support team overseeing your care, for the purpose of ensuring exceptional quality of service.