My TV has no video (red X)

Please contact us.

1. Check that the cables have not moved or loosened.

   • Confirm both ends of all cables are firmly plugged in
     • Power to the wall
     • Ethernet / coax cable to the modem or the wall
     • HDMI / Component to the TV

2. Locate your TELUS modem and reboot it.

3. Ensure you see a flashing Internet light before proceeding. Note: If you have a wireless access point, reboot it.

4. Reboot your PVR (even if it is not the device experiencing the red x).

   • Proceed only once you are able to watch the PVR.

5. Reboot the affected digital box.

Note: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs, contact us in order for us to identify and fix the root cause of your problem.