My TV has no video (red X)

Red X

Red X with 1, 9, or 10

Red X with no number or number other than 1, 9 or 10

Check that the cables have not moved or loosened
- Confirm both ends of all cables are firmly plugged in
- Power to the wall
- Ethernet / coax cable to the modem or the wall
- HDMI / Component to the TV
Locate your TELUS modem and reboot it
Ensure you see a flashing Internet light before proceeding.
Note
: If you have a wireless access point, reboot it
Reboot your PVR (even if it is not the device experiencing the red x)
- Proceed only once you are able to watch the PVR
Reboot the affected digital box

Note
: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs, contact us
 in order for us to identify and fix the root cause of your problem.