My TV has no video (red X)

Please contact us.

1. Check that the cables have not moved or loosened
   • Confirm both ends of all cables are firmly plugged in
   • Power to the wall
   • Ethernet / coax cable to the modem or the wall
   • HDMI / Component to the TV
2. Locate your TELUS modem and reboot it
3. Ensure you see a flashing Internet light before proceeding.

Note: If you have a wireless access point, reboot it

4. Reboot your PVR (even if it is not the device experiencing the red x)
   • Proceed only once you are able to watch the PVR
5. Reboot the affected digital box

Note: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs, contact us in order for us to identify and fix the root cause of your problem.