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My TV has no video (red X)
Red X
Red X with 1, 9, or 10
Please
contact us
.
Red X with no number or number other than 1, 9 or 10
Check that the cables have not moved or loosened
Confirm both ends of all cables are firmly plugged in
Power to the wall
Ethernet / coax cable to the modem or the wall
HDMI / Component to the TV
Locate your TELUS modem and reboot it
Ensure you see a flashing Internet light before proceeding.
Note
: If you have a wireless access point, reboot it
Reboot your PVR (even if it is not the device experiencing the red x)
Proceed only once you are able to watch the PVR
Reboot the affected digital box
Note
: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs,
contact us
in order for us to identify and fix the root cause of your problem.
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Learn about accessibility at TELUS