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My TV has no video (stuck on initializing)
Stuck on initializing
If your wired digital box is stuck on initializing, follow these steps to restore or improve your service.
Check if your TELUS Internet service is working. If your internet connection is not working,
Check that all connections are tight
Ensure the lights on your modem are on:
If your wireless digital box is stuck on initializing, follow these steps to restore or improve your service.
Confirm what equipment you have
Identify whether you have a T3200, Wi-Fi Hub or wireless access point (WAP) and use the troubleshooting steps associated with your device.
: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs
in order for us to identify and fix the root cause of your problem.
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My TV has no video (red X)
My TV has no video (low or red signal)
Low or red signal strength
My TV has no video (connect or pair)
Connect or pair my digital box
Freezing or Choppy image (wireless)
Freezing or choppy image on wireless digital box
Freezing / Choppy image (wired)
Freezing / choppy image on wired digital box
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