My TV has no video (connect or pair)
If you need to connect or pair your wireless digital box, follow these steps.
Confirm what equipment you have
Identify whether you have a T3200, wireless access point (WAP), or Wi-Fi Hub and use the troubleshooting steps associated with your device.
![]() T3200 modem | ![]() Wireless Access Point | ![]() TELUS Wi-Fi Hub |
Confirm which wireless digital box you have. The name of the device will be on the front panel:
ISB7105 | IPV5050 | VIP5602W | UIW4001 |
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When setting up your wireless digital box:
- Ensure nothing is placed on top of the device
- Minimize the distance between the modem and wireless digital box where possible
- Ensure that, once set up, there are a minimum of 4 signal strength bars on the front of the device for best results