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My TV has no video (black screen)
What to do if one or more of your TVs display only a black screen.
While the set-top box is starting up or resetting, make sure not to touch any buttons and wait for the TV signal before handling the remote.
Click here if you have a wireless digital box
If you have a wired digital box, follow these steps to restore/improve your service.
One TV affected
: If the power light does not flash when using the remote and all lights on the front of the digital box are on (power, link, HD, and record)
, you may need to have your digital box replaced.
Some TVs affected
Ensure the link light on your digital box is on.
Identify how the digital boxes are connected back to the modem (e.g. coax or Ethernet).
If using coax, ensure your TELUS modem has the following:
If using Ethernet, ensure your TELUS modem has the following:
All TVs are affected
Check if your Wi-Fi is working
Ensure the following lights on your gateway are on:
Reboot devices in the following sequence:
All remaining boxes
If issue persists,
If you have a wireless digital box
Confirm what equipment you have
Identify whether you have a T3200M modem or wireless access point (WAP) and use the troubleshooting steps associated with your device.
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Sun interference and its effect on TV signals
Learn why you may experience a channel blacking out at the same time every day due to a solar transit.
Learn about accessibility at TELUS