Moving your TELUS Security Services

Information to help you move your TELUS Security services.

Before you move

SmartHome Security equipment

If you have equipment that’s easy to uninstall, like unmounted control panels, indoor cameras and smart devices,
please bring it with you
If you have equipment that’s difficult to uninstall, like door locks and mounted outdoor cameras,
you may choose to leave it behind for the next homeowner
.
Note
: TELUS will not replace any personally owned equipment that is left behind during your move
If you are unsure of which equipment is owned or rented, give us a call:
1-855-255-8828
(Monday to Friday: 8am to 8pm, Saturday and Sunday: 8 am to 6pm EST)

ADT by TELUS equipment

If you have equipment that’s easy to uninstall like unmounted control panels, indoor cameras and smart devices,
please bring it with you
If you have equipment that’s difficult to uninstall like door locks and mounted outdoor cameras,
you may choose to leave it behind for the next homeowner
.
Note
: TELUS will not replace any personally owned equipment that is left behind during your move
If you are unsure of which equipment is owned or rented, give us a call:
1-855-958-8181
(Monday to Friday: 6:30am to 11pm EST, Saturday and Sunday: 7am to 7pm EST)