Moving home with TELUS

Schedule your next move with TELUS Smart Move. Our moving experts are here to help you transfer or get services to your new home.

Book your appointment online

We’re here to help. Give us at least two weeks' notice, and we’ll make sure you have a smooth move. 

Log in
 to book your move online. Don’t have a My TELUS account? Learn how to register
.

Have this information ready to complete your move order
:

Contact number during your move
Full addresses of where you’re moving from and to (for rural addresses, please supply the rural civic or legal land description and/or the lot block and plan)
Preferred disconnection (old address) and connection (new address) dates
Know what equipment to take with you by reviewing this
moving checklist

Book your appointment by phone

Give us at least two weeks' notice, and we’ll make sure you don’t miss a beat. Our dedicated TELUS service professional will meet you at your home at a designated time. They will ensure all your services are fully functional, customize the setup of your products to your new home and make sure your whole family can use all of their TELUS services. 

Please contact us
 to book your moving appointment.

Have this information ready when you call
:

TELUS account number
TELUS account PIN
The last three digits of your driver's licence or social insurance number, or your date of birth
Contact number during your move
Full addresses of where you’re moving from and to. (For rural addresses, please supply the rural civic or legal land description and/or the lot block and plan.)
Preferred disconnection and connection dates

To learn more about how to move your home services, visit the Move your TELUS Home Services
 page

Steps to take before the technician arrives

Save any important voicemail messages
Bring only the TELUS equipment you need to your new address. Review the
moving equipment checklist
If you’re moving to an apartment or condo, make arrangements to give our technicians access to the telephone room on moving day. Someone over the age of 18 must be present during the entire installation
Place your TV sets in the location where you would like them to be connected
If you are an existing TELUS Fibre customer, do not remove the white fibre equipment box installed when we connected your home to fibre
On the installation date, we will call to confirm your appointment
If you added new TELUS services, your
first post-move bill amount
may be greater than normal because it will include more than one month of services