Modems explained

Information on your modem, where to find it and how to install it

What's a modem?

A modem is a device that sends and receives data from your home and the Wide Area Network (WAN). This transmission of information allows your modem to turn your inbound connection (at TELUS, either a copper telephone line or fibre optic line) into an Ethernet connection, which allows a router to connect to the Internet.

Your TELUS modem is a single device with an integrated router and modem. Together, they connect your home to the Internet and direct a signal to all of the devices in your home.

Modem

For fibre customers: Distinguishing your modem

If you are a fibre customer, you may see two devices where your modem is located. One is a white ONT (optical network terminal) device that converts fibre optic light signals to copper signals to connect to your modem. The other is your TELUS modem.

ONT

Where is my modem?

There are a few locations that you may find your modem in your home:

  • In Alberta, this is generally in the basement of your house near the electrical panel.
  • In British Columbia, the modem in generally located in one of the following places:
    • Near your home’s main communications panel (basement, garage or electrical panel)
    • If you are an Optik TV customer, near the main TV in your Optik TV setup
    • A central location in your home near both cable and phone jacks

Your TELUS technician installed your modem in the best possible location at time of install. As time goes on, changes may occur within or around the home that could impact the performance of the modem. Check that your modem is at the same location where your TELUS technician installed it.

If it has been moved, put it back in its original location.

Did this solve your issue?

Yes No

Please do let us know, we're updating support articles all the time.

Thank you for your feedback

Why didn't this content help?

How can we improve the content of this article?

Remaining characters: 250

Other ways to get support