There are a few locations that you may find your modem in your home:
In Alberta, this is generally in the basement of your house near the electrical panel.
In British Columbia, the modem in generally located in one of the following places:
Near your home’s main communications panel (basement, garage or electrical panel)
If you are an Optik TV customer, near the main TV in your Optik TV setup
* A central location in your home near both cable and phone jacks
Your TELUS technician installed your modem in the best possible location at time of install. As time goes on, changes may occur within or around the home that could impact the performance of the modem. Check that your modem is at the same location where your TELUS technician installed it.
If it has been moved, put it back in its original location.