TELUS Mobility Referral Program Terms and Conditions
Effective as of January 26, 2023
All information collected by the Refer a Friend form will be used for the purposes of the Refer a Friend Program only. Your privacy is important to TELUS. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Please visit telus.com/privacy for more information on the principles that govern the collection, use and disclosure of personal information. These principles reflect our continuing commitment to protecting our customers' privacy.
Further to the completion of the Refer a Friend form by the person referred, the person who made the referral will be able to view the referred person’s first name and the first letter of their last name and the status of this referral, including pending claim date and confirmed claim date.
The Refer a Friend Program adheres to all standards of
The Referrer and Referee must accept these terms and conditions to participate in the Refer a Friend Program (the “Program”):
TELUS may end the Program or change any of the terms at any time, without notice and without obligation to award any referral credits.
In order to be eligible to participate in the Refer a Friend Program as a referrer (“Referrer”), you must be a current TELUS Mobility customer and your postpaid consumer account must be in good standing.
The referrer and referee must each subscribe to an in-market unlimited data plan or Voice plan with TELUS Mobility.
TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations that sell TELUS products are not eligible to participate in this Program.
Referrers can only refer family members or friends; who are not current TELUS Mobility customers. Referrers cannot refer themselves or others on the same postpaid consumer account.
“Referee” means the person who receives a referral offer from an existing TELUS Mobility customer in the context of the Program.
The final determination of the eligibility of the Referrer and Referee to participate in the Program is at TELUS’ sole discretion. TELUS has no obligation to contact the Referrer nor the Referee if TELUS determines that either one or both of them are not eligible to participate in the Program.
All referrals must be made using the referral platform with the Referrer’s MyTELUS credentials. Access the Program through the
The referral offer must be claimed before the Referee activates their TELUS postpaid consumer account and within 15 days of receiving the referral offer email.
For the Referee to receive the one-time bill credit, the Referee must complete the referral at telus.com/refer within 30 days after activation is complete.
For the Referrer to be eligible for the referral credit, they must (i) explain the Program to their family member or friend and obtain consent from each of them to use their personal information for the purpose of sending them the referral and (ii) abide by these Program Terms. The Referee must provide consent to use of their personal information in order to participate in the Program.
Each of the Referrer and their Referee must have a postpaid consumer mobility account with TELUS. The Program is not available to prepaid customers. Please note, business and corporate accounts are also not eligible to participate in this Program.
Referees are not eligible if Referrer and Referee are on the same account. The referral offer applies to new consumer postpaid accounts only and not to add a line to an existing account.
Tablet plans, connected accessories (including smart watches, Drive+, etc.), and Wireless Home Phone activations are not eligible to participate in the Program.
There is no limit to the number of referral offers that a Referrer can send to friends/family. However, each Referrer will receive credit for a maximum of 6 successful referrals per calendar year, per subscriber on the account. Referees who are referred past the Referrer’s 6 referral maximum will still receive their referral reward credit.
The referral credit is not available for referring existing customers who are renewing their service contract with TELUS.
Depending on your reward, receipt may vary. Once a referral has been successfully verified and activation is confirmed, the reward process will begin:
Referrer - Bill credit: You can expect to receive your reward within 4-6 weeks after the Referee’s new postpaid consumer account has been successfully activated.
Referee - Bill credit: You can expect to receive your bill credit on your monthly statement within 1 - 2 bill cycles following successful activation.
Referees of the Program cannot accept more than one referral offer at a time as part of this Program. If a Referee receives multiple referral offers, a credit will be applied only to the account of the Referrer whose referral the Referee accepted through the Program.
You must be an active TELUS Mobility customer to receive and use your referral reward.
Referral credits are to be accepted as rewarded. They are not redeemable for cash, non-refundable and will not be paid out upon the termination, cancellation or closure of a TELUS Mobility account.
The referral credit value may vary by province (due to varying applicable sales taxes). TELUS reserves the right to adjust the credit amount applied to your bill, if the province you selected prior to sending a referral differs from the province of your billing address.
The Referee must keep their postpaid consumer account active for 90 days after activating. If service is terminated within 90 days of activating, the bill credits will be charged back to both their account and the account of their Referrer.
TELUS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by TELUS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to your (or any other person's) computer related to or resulting from this Refer a Friend Program. TELUS reserves the right, at its sole discretion, to change, cancel or suspend this Program should a virus, bug or other cause beyond the reasonable control of TELUS, corrupt the security or proper administration of the Program or for any other reason. Referrals are subject to verification and will be declared invalid if they are illegible, unintelligible, falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event that it has been determined that a referral has been made in a manner not sanctioned by these terms, you and all of your referrals will be disqualified from this Program and any Refer a Friend credits that have been awarded will be deducted. You agree to abide by the terms of this Refer a Friend Program and the decisions of the TELUS team, which are final. This Refer a Friend Program is subject to all applicable laws and regulations.
Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply) therefore the value displayed on your bill is the value before tax.