Data blocking for mobile devices

Learn about automatic data blocks, notifications and pay-per-use data options

Blocking data directly on device

The option to block mobile data is available directly on most devices. You can visit Android and Apple pages to learn how to turn off cellular data.

This setting may reset after a major software update or a device reset, at which point it's a good idea to double-check the settings.

Note: Multimedia Messaging Service, i.e. picture and video messages, require mobile data to work and won’t work over Wi-Fi ( because it’s an international mobile standard). On Wi-Fi, you can still use applications like WhatsApp, Hangouts or email to exchange pictures and videos.

Temporary data block feature

Temporary data block allows you to block data usage on a device until the end of your billing cycle. Once the current billing cycle ends the data block automatically falls off the account allowing data usage to continue.

Note that photo and video messages won’t work while the temporary block is in effect. Text messages will continue working normally.

You can add the temporary data block for free yourself by navigating your self-serve account:

  1. Usage
  2. Change plan and add-ons
  3. Optional add-ons
  4. Data Block

The block has a $2 charge when applied by an agent. Contact us if you would like some assistance in setting up your self-serve My Account.

Monthly data block feature

If you would like to block all data but keep picture and video messages working, a $2 data block is available as a feature. It filters all data while letting multimedia messages through.

You can add the feature yourself by navigating your self-serve account:

  1. Usage
  2. Change plan and add-ons
  3. Optional add-ons
  4. Data Block

Note: Outside of Canada, all data, including multi-media messages, will be blocked as it’s not possible to filter on roaming partner networks.

Personalized overage data block settings on My Account

You can change your overage data block settings directly from My Account to add or remove data blocks.

To view the settings, in My Account, go to:

  1. Usage
  2. Data manager
  3. Non-shared data notifications and blocks
  4. Overage blocks and notifications
  5. Block at $50 (active by default) and Block at $100

How automatic blocks prevent unintentional data usage

  • Whether you use a feature phone, smartphone, tablet or mobile Internet key, we will block data services and notify you when you when you reach $50 in pay-per-use data charges per line during your monthly billing cycle
  • Recurring blocks of data for pay per use at increments of $100 and $200 can be setup in Data Manager. For example, if you set a $100 recurring block, you will be blocked at $100, $200, $300, etc.
  • For your protection, you will be blocked when you hit $500 pay-per-use data charges. You must contact us by dialling *611 to unblock your data and accept additional charges

Note: Data blocks do not interfere or have any effect on data consumption via Wi-Fi. If you receive a block and then connect via Wi-Fi to a Wi-Fi network the data you consume will be from that Wi-Fi connection.

Shared plans

If you’re on a shared data plan, the block will be applied individually upon hitting $50 for each line. For example, if you have 3 lines sharing data, the 1st line will be blocked and notified when the 1st line reaches $50 in pay-per-use data charges, the 2nd line will be blocked and notified when the 2nd line reaches $50 in pay-per-use data charges, and the 3rd line will be blocked and notified when 3rd line reaches $50 in pay-per-use data charges.

Other details

  • If you are using a feature phone or smartphone, you will be notified with a free text message
  • If you are an authorized user and wish to continue using pay-per-use data on your mobile phone, you can continue with one of the options:
    • Reply Yes to the free text message
    • Click on the redirect link in your internet browser
    • Continue data usage by accepting additional charges in Data Manager (My Account is still accessible while you are blocked and you will not be charged for data usage logging in)
    • Contact us by dialling *611 from your TELUS mobile phone
  • If you are an un-authorized user, please contact your account owner
  • If you are using a tablet or mobile Internet key, you will be notified in your internet browser
  • If you wish to continue using pay-per-use data on your tablet or mobile Internet key, contact us by dialling *611 from your TELUS mobile phone
  • The block on your data service will be automatically removed at the start of the next monthly bill cycle. If you’re using a feature phone or smartphone, you will be notified with a free text message when this happens

Opting out of data blocks

If you wish to opt out of receiving the $50 pay-per-use data block in the future, contact us by dialling *611 from your TELUS mobile phone. You can manage your data notifications in your TELUS online account under Data Manager or contact us by dialling *611 from your TELUS mobile phone.

Note: By removing data blocks you will incur additional data charges with any data you use.

Further help

Having trouble with automatic data blocking? Contact us or dial *611 from your TELUS mobile phone.

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