TELUS Health MyPet March 2025 update: FAQ for veterinarian and vet technician services

We're transitioning to a new app to improve overall pet care management. Our clients have expressed a desire for greater accessibility, simplified appointment processes and easier navigation of pet health information.

This new app responds to these needs by expanding device compatibility to tablets, streamlining the appointment process with direct calls from veterinary experts and introducing the feature for better organization of consultation notes.

By making these improvements, we aim to save you time, reduce stress in managing your pet's health and ultimately provide a more efficient and user-friendly experience for all pet owners using our service.

In this update, we've expanded the MyPet app to Apple and Android tablets, giving you more flexibility to access virtual pet care.

The virtual appointment process is now simpler: Your veterinarian or vet technician will call you directly at the scheduled time. We've also refreshed the interface and introduced , a feature that organizes consultation notes by topic for easier review of past appointments.

The app will update automatically when you launch MyPet on your device. Your existing username, password and pet information will transfer to the updated version.

However, previous consultation notes will not transfer to the new app. If you'd like your past medical consultation notes, please email

telushealthmypet@telus.com

with your name and your pet's name and we'll send them within 48 hours.

Yes, you can use the same email and password you used in the TELUS Health MyPet app.

If you're unable to log in with the same email and password you used in the previous version of the app, please contact our support team at

telushealthmypet@telus.com

.

No, your existing future bookings will not appear once you've updated the app. Our support team will proactively contact you to assist with rescheduling your appointments in the updated app.

Your pet's profile information will transfer to the new app when you log in with your existing TELUS Health MyPet credentials, but your pet's previous consultation notes will not be transferred.

To request these notes, please email us at

telushealthmypet@telus.com

with your name and your pet's name. Please allow up to 48 hours for a response.

Yes, your appointment is still confirmed and will be conducted either as a virtual or telephone consultation. The veterinarian or vet technician will contact you at your scheduled appointment time.

If you have any concerns or need to reschedule, please contact us at

telushealthmypet@telus.com

.

While your pet's previous consultation notes will not be transferred to the new app, they will remain securely stored in our veterinary software system.

To get these consultation notes sent to you, please email us at

telushealthmypet@telus.com

with your name and your pet's name.

Your credit card information will not be transferred during the app update for security purposes.

No, prices remain the same as before. Veterinary consults are $95 plus taxes (available in British Columbia and Ontario). Veterinary Technician consults are $40 plus taxes. The prescription service fee is $30.

Selecting your preferred veterinarian isn't available in the new app yet, but we're working quickly to bring this feature back soon. Rest assured, all our veterinarians are highly qualified and ready to provide excellent care for your pet.