Managing TELUS webmail

Managing TELUS webmail (Account quota, RSS feeds, folders, printing and opening attachments)

Managing your account quota

To manage disk and resource usage, TELUS sets quotas to limit the amount of disk space your account can use.

To display your mail quota and how much you have used, hover the mouse over your name on the toolbar.

If you are over your quota, the following things might happen:

  • You receive an email notification.
  • Your email interface displays a notification when you log in.
  • Email sent to you might be returned to the sender, along with a notification that your mailbox is full.

Reduce the size of your mailbox

  • Delete old messages that are no longer needed.
  • Delete large file attachments to messages. Save the file attachments locally if you want to preserve them.
  • Empty the Trash folder.

TELUS sets up automatic purging of messages that are over 30 days old. TELUS sets the policy for when messages are purged, how old they have to be, and which folders are purged.

Folder information

If you hover your cursor over a folder, the number of messages in the folder and the size of the folder display.

Subscribing to RSS feeds

You can subscribe to Web sites that provide your favorite RSS (Really Simple Syndication) and podcast feeds to send updated information directly to your mailbox.

Note: RSS feeds you save count against your account quota.

You must know the URL of the feed to set up the subscription.

  1. Select the gear icon in the Folders heading and select New Folder.
    Note: You must create a separate folder for each RSS feed.
  2. In the Name text box, type the name of the RSS feed folder.
  3. Check Subscribe to RSS/ATOM feed.
  4. Enter the URL for the feed in the URL field.
  5. Select where to add the RSS feed folder in the folder menu.
    • If you choose the root folder, the new folder is placed at the highest level in your folder view, which is the same level as your Inbox folder.
  6. Select OK. The new folder appears in the Overview pane with the RSS feed icon.
    Your RSS data feed is automatically updated every 12 hours. Right-click the RSS feed folder, and select Load Feed to update the content at any time.

Opening attachments to an email message

Email messages can include attached files such as word processing documents, spreadsheets, text files, ZIP files, images, executable applications, or any other type of computer file that resides on the sender's computer network.

Messages that contain attachments display a paper clip next to the subject.

You can open any file attachment directly from your account, provided that you have the right application and the extension is not blocked.

If the file type is one that is supported by the installed software on your computer, you can typically double-click the file and your computer automatically launches the right application for reading that file.

Computer viruses are often spread via file and email attachments.

Therefore, your computer might block incoming email containing certain types of attachments, often with the extension .EXE or .ZIP as part of their filename.

It is considered standard practice to implement virus filtering for incoming mail as well as virus scanning for personal computers.

However, there is always a chance that something could get through.

In the case of email viruses, the majority of them are activated when a file attachment containing the virus is opened or viewed.

Many of these viruses have been known to spread themselves using entries in users' address books.

Therefore, we recommend that you use care when opening file attachments, even from senders who appear to be known to you.

Returning read receipts

Messages you receive from others can be marked to request a return receipt message to be sent back when you open your message.

You can specify how to handle return receipt requests:

  1. Go to Preferences.
  2. Select the Mail page.
  3. Select Receiving Messages.
  4. In the Read Receipt section, select how you want read receipt requests to be handled.
    Option Description
    Never send a read receipt
    • When a message is received with a return read receipt request, the request is ignored.
    • You are not informed of the request. This is the default.
    Always send a read receipt message
    • A return read receipt message is sent when you open an email flagged for a return receipt.
    Ask me
    • You are given the option to send a receipt when you open an email flagged for a return receipt.
  5. Select Save.

Print an email message

The default font size used when a message is printed is 12 points.

You can change this in the Preferences by selecting the General page.

Note: Do not use the browser's File>Print feature. The page will not be well-formatted, and your message may be difficult to read.

  1. Right-click on the message and select Print.

    The message opens in a new window and a "print" option appears.
  2. Choose a printer.
  3. Select OK. (The message is sent to the selected printer.)
  4. Close the message window.

Alternately, you can select Print from the Actions drop-down menu on the toolbar.

Print a conversation (all messages)

  1. Right-click the conversation to be printed, and select Print. The message opens in a new window and a "print" option appears.
  2. Choose a printer.
  3. Select OK. (The conversation is sent to the selected printer.)
  4. Close the conversation window.

Alternately, you can select Print from the Actions link on the toolbar.

Print one message in a conversation

  1. Open the conversation and select the message to print.
  2. At the end of the message, click the gear icon and select Print. The message opens in a new window and a "print" option appears.
  3. Choose a printer.
  4. Select OK. (The message is sent to the selected printer.)
  5. Close the message window.

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