Manage roaming charges

Learn about usage notifications and data blocking options

Sometimes your usage can add up quicker than you realize. To help you manage roaming charges, TELUS will send you SMS notifications.

Types of notifications

  • Welcome message when you arrive in another country and turn your phone on. This message includes pay-per-use rates, how-to-dial instructions, and information on your travel pass (if you have purchased one)
  • Data usage notifications:
    • If you have a travel pass, data usage notifications will indicate % of pass used at various thresholds (e.g. 90%, 100%)
    • If you are using pay-per-use data or incur overages, data usage notifications will indicate $ amount charged at various thresholds (e.g. $10, $50, $100, $200, etc)
    • We will automatically block data services at $100 and $500 of pay-per-use data and send you a text notification. All incoming SMS are free to receive while travelling outside of Canada
    • Welcome home notification when you return to Canada
    • If you would like to opt out of the welcome SMS, contact us by dialing *611 from your TELUS mobile phone. Note that opting out means that you will no longer be alerted when you enter another country, and you will not receive a message with the pay-per-use rates

Blocking thresholds

$100 data roaming bill cycle block (per bill cycle, based on dollar amount used)

  • When you have reached $100 of pay-per-use and overage data roaming charges within your monthly bill cycle, TELUS will block data roaming services and send you a text notification.
  • If you have purchased a travel pass, your $100 counter begins after you have used up the data included in your pass.
  • The $100 is cumulative across all zones in which you will be travelling. When you begin a new bill cycle, the $100 counter will be reset.
  • To unblock, reply YES to the text notification from 5338 to continue using data
  • To opt out of receiving the $100 block, please contact us by dialing *611 from your TELUS mobile device.

$500 data roaming bill cycle block

  • When you have reached $500 of pay-per-use data and overage data roaming charges within your monthly bill cycle, TELUS will block data roaming services and send you a text notification.
  • If you have purchased a travel pass, your $500 counter begins after you have used up the data included in your pass.
  • The $500 is cumulative across all zones in which you will be travelling. When you begin a new bill cycle, the $500 counter will be reset.
  • To unblock, call *611 or +1 416-940-5995 (if travelling internationally)
  • To opt out of receiving the $100 block, please contact us by dialing *611 from your TELUS mobile device

Roaming with other devices

Unblocking on a BlackBerry device

BlackBerry devices and some feature phones require unblocking data services by responding YES to the text notification for all blocks.

Roaming with a tablet or Internet key

If you are using a mobile Internet key or an Android tablet, you will receive text notifications in your connection manager. iPads will not receive text messages. To unblock data on these devices, contact us by dialing *611 from your TELUS mobile phone.

Data Manager

Data manager lets you configure your data notification setting and blocks so that you can control how much data is used in your account and prevent unplanned usage charges. Depending upon your type of account, you may see different account management options when you log in.

To access Data Manager,log in to your TELUS account. Register if you don't have one.

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