Manage or update My TELUS information

How to change payment or profile information in My TELUS

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

My TELUS online

Changing/updating account information

Change your email address

Log in to
My TELUS
Go to
My Profile
from the left-hand sidebar
Select
Contact & security settings
Under
Contact information
, select
Update >
next to your
Primary Email
Enter your new email address and re-enter to verify
Select
Save changes

Change your billing address

Log in to
My TELUS
Select
My Profile
from the menu at the top
Select the desired
account number
if you have multiple accounts with TELUS
Select
Change Billing Address
Enter your new billing address information. If the address cannot be found through auto-complete powered by Canada Post, enter the address manually by selecting
Add it manually
Confirm your new address and select
Submit
. Please ensure your billing address matches with the address associated with your method of payment
A confirmation message will be displayed with the updated billing address

Change your Mobility or Home Services billing address in My TELUS (1)

Setting up pre-authorized payments

Log in to
My TELUS
Select
Billing
Choose the account on which you want pre-authorized payments to be enabled
Select
Set up pre-authorized payments
Select a payment method, either chequing account or credit card, fill out the required fields and submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note
: It may take up to 1 full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Update your pre-authorized payment information

Log in to
My TELUS
Select
Billing
Choose the account on which you want pre-authorized payments to be updated
Select
Manage

pre-authorized payments
Select a payment method, either chequing account or credit card, fill out the required fields and submit

Your updated pre-authorized payment information is now updated on your account.

Note
: It may take up to 1 full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Add, remove and manage users on your account

The account owner determines the account privileges of all members and the account manager can oversee these privileges (with the exception of the owner's account rights). The account owner and manager may grant access to new users, modify a user's privileges or terminate a user's access to the account.

If you would like to cancel an account or service, please contact us
.

Set up Access

A banner featuring all pending access requests will be made visible
Select
Set up Access
on the requests you wish to approve
Select the role which you wish to assign the user.
- Note
  : This will control the user's range of privileges on the account. Learn more about
  user privileges
  .
Assign phone numbers.
- Note
  : It is optional to assign a phone number to a manager. However, it is mandatory to assign at least one phone to a member, as this determines what phone(s) the member will be able to access on
  My TELUS
  .
Select
Confirm Access

Decline Access

Select
Decline Access
on the banner, or
Head to
Set up Access
and select
Decline Access
at the bottom of the page

Change Access

On the profile which you wish to modify, select
Change
under the access level column
You will see the user's current settings. Apply the desired new settings to this profile
Select
Confirm Changes
.
- Note
  : If you wish to cancel the changes, select the back button leading to the
  Manage account users page
  .

Remove Access

On the profile which you wish to remove, select
Change
under the access level column
You will see the user's current settings. Apply the desired new settings to this profile
Select
Remove Access
to restrain the user from accessing their account. -
Note
: If you wish to cancel the changes, select the back button leading to the
Manage account users page

Switch to e.Bill

Discontinue pre-authorized payments

Cancel an account or service

Change billing names

Report a Mobility payment

If you've made a payment on your TELUS Mobility bill near or after your payment due date, you can report it online or by phone.

Report a payment online

To see if you’re eligible to send an online payment notification:

Log in to
My TELUS
and select the
Billing
tab
If you're eligible, you'll see a link to
Notify us of a recent payment
. Complete the form accordingly

Note
: This service is not available on the My TELUS app
.

Report a payment by phone

You'll need your TELUS PIN number when using this method.

Call
604-310-2255
or
*
611
from your TELUS phone
Press
1
to select
Notify us of a recent payment

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Manage or update My TELUS information

My TELUS online

Changing/updating account information

Setting up pre-authorized payments

Update your pre-authorized payment information

Add, remove and manage users on your account

Set up Access

Decline Access

Change Access

Remove Access

Switch to e.Bill

Switch to e.Bill - Mobility account

Switch to e.Bill - Home Services account

Discontinue pre-authorized payments

Cancel an account or service

Change billing names

Report a Mobility payment

Report a payment online

Report a payment by phone

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