Manage or update My TELUS information

Use your browser and My TELUS to manage and monitor all of your TELUS services.

Change your email address

1. Log in to My TELUS
2. Go to My Profile from the left-hand sidebar
3. Select Contact & security settings
4. Under Contact information, select Update > next to your Primary Email
5. Enter your new email address and re-enter to verify
6. Select Save changes
   

Change your billing address

1. Log in to My TELUS
2. Select My Profile from the menu at the top
   
3. Select the desired account number if you have multiple accounts with TELUS
4. Select Change Billing Address
   
5. Enter your new billing address information. If the address cannot be found through auto-complete powered by Canada Post, enter the address manually by selecting Add it manually
   
6. Confirm your new address and select Submit. Please ensure your billing address matches with the address associated with your method of payment
   
7. A confirmation message will be displayed with the updated billing address

1. Log in to My TELUS
2. Select Billing
3. Choose the account on which you want pre-authorized payments to be enabled
4. Select Set up pre-authorized payments
5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note: It may take up to 1 full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

1. Log in to My TELUS
2. Select Billing
3. Choose the account on which you want pre-authorized payments to be updated
4. Select Manage pre-authorized payments
5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Your updated pre-authorized payment information is now updated on your account.

Note: It may take up to 1 full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

The account owner determines the account privileges of all members and the account manager can oversee these privileges (with the exception of the owner's account rights). The account owner and manager may grant access to new users, modify a user's privileges or terminate a user's access to the account.

If you would like to cancel an account or service, please contact us.

Set up Access

1. A banner featuring all pending access requests will be made visible
2. Select Set up Access on the requests you wish to approve
   
3. Select the role which you wish to assign the user
   Note: This will control the user's range of privileges on the account. Learn more about user privileges.
   
4. Assign phone numbers
   Note: It is optional to assign a phone number to a manager. However, it is mandatory to assign at least one phone to a member, as this determines what phone(s) the member will be able to access on My TELUS.
5. Select Confirm Access

Decline Access

• Select Decline Access on the banner, or
• Head to Set up Access and select Decline Access at the bottom of the page

Change Access

1. On the profile which you wish to modify, select Change under the access level column
2. You will see the user's current settings. Apply the desired new settings to this profile
3. Select Confirm Changes
   Note: If you wish to cancel the changes, select the back button leading to the Manage account users page.

Remove Access

1. On the profile which you wish to remove, select Change under the access level column
2. You will see the user's current settings. Apply the desired new settings to this profile
3. Select Remove Access to restrain the user from accessing their account
   Note: If you wish to cancel the changes, select the back button leading to the Manage account users page

Switch to e.Bill - Mobility account

1. Log in to My TELUS
2. Select Billing
3. Select Change bill format
4. Select Paperless
5. Set your billing notification preference, email and/or text message
6. Select Save changes

Switch to e.Bill - Home Services account

1. Log in to My TELUS
2. Select Billing
3. In the Home Services bill , select Change bill format
4. Complete the 2-step flow

1. Log in to My TELUS
2. Select Billing
3. Choose the account on which you want to cancel pre-authorized payments
4. Select Manage pre-authorized payments
5. Select the cancel option, and submit

We are continually adding functionality to My TELUS but currently this is not an available option. If you would like to close or cancel an account please contact us.

If you need to change your billing names please contact us.

If you've made a payment on your TELUS Mobility bill near or after your payment due date, you can report it online or by phone.

Report a payment online

To see if you’re eligible to send an online payment notification:

1. Log in to My TELUS and select the Billing tab
2. If you're eligible, you'll see a link to Notify us of a recent payment. Complete the form accordingly

Note: This service is not available on the My TELUS app.

Report a payment by phone

You'll need your TELUS PIN number when using this method.

1. Call 604-310-2255 or * 611 from your TELUS phone
2. Press 1 to select Notify us of a recent payment