Enter your new billing address information. If the address cannot be found through auto-complete powered by Canada Post, enter the address manually by selecting
Add it manually
Confirm your new address and select
Submit
. Please ensure your billing address matches with the address associated with your method of payment
A confirmation message will be displayed with the updated billing address
Setting up pre-authorized payments
Log in to
My TELUS
Select
Billing
Choose the account on which you want pre-authorized payments to be enabled
Select
Set up pre-authorized payments
Select a payment method, either chequing account or credit card, fill out the required fields and submit
Pre-authorized payments are set up on your account and will take effect with your next bill.
Note
: It may take up to 1 full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.
Update your pre-authorized payment information
Log in to
My TELUS
Select
Billing
Choose the account on which you want pre-authorized payments to be updated
Select
Manage
pre-authorized payments
Select a payment method, either chequing account or credit card, fill out the required fields and submit
Your updated pre-authorized payment information is now updated on your account.
Note
: It may take up to 1 full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.
Add, remove and manage users on your account
The account owner determines the account privileges of all members and the account manager can oversee these privileges (with the exception of the owner's account rights). The account owner and manager may grant access to new users, modify a user's privileges or terminate a user's access to the account.
If you would like to cancel an account or service, please
: It is optional to assign a phone number to a manager. However, it is mandatory to assign at least one phone to a member, as this determines what phone(s) the member will be able to access on
My TELUS
.
Select
Confirm Access
Decline Access
Select
Decline Access
on the banner, or
Head to
Set up Access
and select
Decline Access
at the bottom of the page
Change Access
On the profile which you wish to modify, select
Change
under the access level column
You will see the user's current settings. Apply the desired new settings to this profile
Select
Confirm Changes
.
Note
: If you wish to cancel the changes, select the back button leading to the
Manage account users page
.
Remove Access
On the profile which you wish to remove, select
Change
under the access level column
You will see the user's current settings. Apply the desired new settings to this profile
Select
Remove Access
to restrain the user from accessing their account. -
Note
: If you wish to cancel the changes, select the back button leading to the