Manage or update My Account information

How to change payment or profile information in My Account

My Account online

Use your browser and TELUS My Account to manage and monitor all of your TELUS services.

Note: Currently, for some functions, TELUS My Account will direct you to the Classic My Account website. We are working to bring the entire functionality of My Account under one website.

Changing/updating account information

Change your email address

  1. Login to My Account
  2. Select My Profile
  3. Under email address, select Change

  4. Enter the new email address and re-enter to verify
  5. Select Save changes

Change your Mobility billing address

  1. Login to My Account
  2. Select My Profile
  3. Under Mobility profile, select Update billing information
  4. Enter your new address information and select Confirm

Change your Home Services billing address

  1. Login to My Account
  2. Select My Profile
  3. In Home Services profile, select Manage your Home Services on the classic site
  4. Select the account number you wish to modify
  5. In the Billing address line, select Update
  6. Enter your new address information and select Update

Setting up pre-authorized payments

Setting up Mobility pre-authorized payments

By mail

  1. Download and Print the Client authorization for automatic account withdrawals form
  2. Mail the completed, signed form along with a void cheque to:

TELUS Client Payment Services
Box 2990
Station Terminal
Vancouver, BC
V6B 3X4

Note: Allow two weeks for processing.

Online

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be enabled
  4. Select Set up pre-authorized payments for future bills
  5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Setting up Home Services pre-authorized payments

By mail

  1. Download and Print the Client authorization for automatic account withdrawals form
  2. Mail the completed, signed form along with a void cheque to:

TELUS Client Payment Services
Box 2422
Station Main
Edmonton, AB
T5J 9Z9

Note: Allow two weeks for processing.

Online

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be enabled
  4. Select Set up pre-authorized payments for future bills
  5. Select a payment method, either Visa Debit or credit card, fill out the required fields and submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Update your pre-authorized payment information

Update your Mobility pre-authorized payment information

By mail

In order to make changes to the information used for your pre-authorized payments from your chequing account, you must print and mail in the Client authorization for automatic account withdrawals form

Mail the completed, signed form along with a void cheque to:

TELUS Client Payment Services
Box 2990
Station Terminal
Vancouver, BC
V6B 3X4

Note: Allow two weeks for processing.

Online

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be updated
  4. Select Manage your payment info
  5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Your updated pre-authorized payment information is now updated on your account.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Update your Home Services pre-authorized payment information

By mail

In order to make changes to the information used for your pre-authorized payments from your chequing account, you must print and mail in the Client authorization for automatic account withdrawals form to:

Mail the completed, signed form along with a void cheque to:

TELUS Client Payment Services
Box 2422
Station Main
Edmonton, AB
T5J 9Z9

Note: Allow two weeks for processing.

Online

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be updated
  4. Select Manage your payment info
  5. Select a payment method, either Visa Debit or credit card, fill out the required fields and submit

Your updated pre-authorized payment information is now updated on your account.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Add, remove and manage users on your account

Add, remove and manage users on your Mobility account

  1. Login to My Account
  2. Select My Profile from the left hand sidebar
  3. In Mobility profile, select Add, remove and manage users
  4. Make the desired changes to the online access options for the accounts listed.

    Options include:
    • Remove access: Allows you to remove this person's online account access
    • Service cancelled: All options are unavailable because the service is cancelled
    • Change to member: Allows you to make a manager a member
    • Upgrade to manager: Allows you to make a member a manager
    • Confirm access request: Allows you to approve or decline this person's online access request
Note:

The account owner determines online access roles for all members, The account manager is authorized may oversee this account and can also determine online access roles for account members, but not for the account owner or other account managers.

View your Mobility or Home Services bill

  1. Login to My Account
  2. Select Billing. Your Bills are presented
  3. Select the downward purple arrow icon
  4. This opens an expanded, detailed view

Switch to e.Bill

Switch to e.Bill - Mobility account

  1. Login to My Account
  2. Select Billing
  3. Select Change bill format
  4. Select Paperless
  5. Set your billing notification preference, email and/or text message
  6. Select Save changes

Switch to e.Bill - Home Services account

  1. Login to My Account
  2. Select Billing
  3. In the Home Services bill, select Change bill format
  4. Complete the 2-step flow

Discontinue pre-authorized payments

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want to cancel pre-authorized payments
  4. Select Manage your payment info
  5. Select the cancel option, and submit

Cancel an account or service

We are continually adding functionality to My Account but currently this is not an available option. If you would like to close or cancel an account please contact us.

Change billing names

If you need to change your billing names please contact us.

Report a payment

If you need to report a payment please contact us.

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