Manage or update My Account information

How to change payment or profile information in My Account

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Manage account with My Account

TELUS My Account allows to to access and manage your TELUS services.

Billing and payments

Setting up Mobility pre-authorized payments
Setting up Home Services pre-authorized payments
Updating your Mobility pre-authorized payment information
Updating your Home Services pre-authorized payment information
View your Mobility or Home Services bill
Discontinue pre-authorized payments*
Switch to e.Bill for your Mobility account
Switch to e.Bill for your Home Services account

Profile

Change your email address
Change your Mobility billing address
Change your Home Services billing address
Changing billing names*
Closing accounts*
Add, remove and manage users on your Mobility account

My Account online

Use your browser and TELUS My Account to manage and monitor all of your TELUS services.

Note: Currently, for some functions, TELUS My Account will direct you to the Classic My Account website. We are working to bring the entire functionality of My Account under one website.

Changing/updating account information

Change your email address

  1. Login to My Account
  2. Select My Profile
  3. Under email address, select Change

  4. Enter the new email address and re-enter to verify
  5. Select Save changes

Change your Mobility billing address

  1. Login to My Account
  2. Select My Profile
  3. Under Mobility profile, select Update billing information
  4. Enter your new address information and select Confirm

Change your Home Services billing address

  1. Login to My Account
  2. Select My Profile
  3. In Home Services profile, select Manage your Home Services on the classic site
  4. Select the account number you wish to modify
  5. In the Billing address line, select Update
  6. Enter your new address information and select Update

Changing/updating payment information

Setting up Mobility pre-authorized payments

  1. Login to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be enabled
  4. Select Set up pre-authorized payments for future bills
  5. Fill out the required fields
  6. Select Submit

    Pre-authorized payments are set up on your account and will take effect with your next bill.

    Note:

    • It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges
    • Currently Pre-authorize payments are only available using a credit card or Visa Debit card

    Setting up Home Services pre-authorized payments

    1. Login to My Account
    2. Select Billing
    3. Choose the account on which you want pre-authorized payments to be enabled
    4. Select Set up pre-authorized payments for future bills
    5. Fill out the required fields
    6. Select Submit

    Pre-authorized payments are set up on your account and will take effect with your next bill.

    Note:

    • It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges
    • Currently Pre-authorize payments are only available using a credit card or Visa Debit card

    Update your Mobility pre-authorized payment information

    • Login to My Account
    • Select Billing
    • Under Mobility bill managemnt, select Set up pre-authorized payments

    • Your current pre-authorized payment method will be displayed
    • Select Edit pre-authorized payment details
    • Select your pre-authorized payment method (either Chequing account or Credit Card or Visa Debit card*)
      *Note: If using a Visa Debit card, select Credit Card and enter your 16-digit Visa Debit number
    • Fill in the required information
    • Select Update pre-authorized payments

    Note: To discontinue pre-authorized payments and manage your bill payments manually please contact us.

    Update your Home Services pre-authorized payment information

    • Login to My Account
    • Select Billing
    • Under Home Services billing management, select Manage your Home Services on the classic site

    • Select the account number you wish to modify
    • In the Pre-authorized line, select Update
    • Select Edit pre-authorized payment details
    • Select your pre-authorized payment method (either Chequing account or Credit Card or Visa Debit card*)
      *Note: If using a Visa Debit card, select Credit Card and enter your 16-digit Visa Debit number
    • Fill in the required information
    • Select Update pre-authorized payments

    Add, remove and manage users on your Mobility account

    1. Login to My Account
    2. Select My Profile from the left hand sidebar
    3. In Mobility profile, select Add, remove and manage users
    4. Make the desired changes to the online access options for the accounts listed.

      Options include:
      • Remove access: Allows you to remove this person's online account access
      • Service cancelled: All options are unavailable because the service is cancelled
      • Change to member: Allows you to make a manager a member
      • Upgrade to manager: Allows you to make a member a manager
      • Confirm access request: Allows you to approve or decline this person's online access request

    Note: The account owner determines online access roles for all members, The account manager is authorized may oversee this account and can also determine online access roles for account members, but not for the account owner or other account managers.

    View your Mobility or Home Services bill

    1. Login to My Account
    2. Select Billing. Your Bills are presented
    3. Select the downward purple arrow icon
    4. This opens an expanded, detailed view


    Switch to e.Bill for your Mobility account

    1. Login to My Account
    2. Select Billing
    3. In the Mobility bill management area, select Billing methods & notifications
    4. Select Go Paperless
    5. Select your billing notification preference, email and/or SMS
    6. Select Save

    Switch to e.Bill for your Home Services account

    1. Login to My Account
    2. Select Billing
    3. In the Home Services billing management area, select Manage your Home Services on the classic site

    4. Select the account number you wish to modify
    5. In the Billing method line, select Turn off paper bill
    6. Review the email address on file, and select Submit

    Discontinue pre-authorized payments

    We are continually adding functionality to My Account but currently this is not an available option. If you would like to discontinue pre-authorized payments please contact us.

    Cancel an account or service

    We are continually adding functionality to My Account but currently this is not an available option. If you would like to close or cancel an account please contact us.

    Change billing names

    If you need to change your billing names please contact us.

    Report a payment

    If you need to report a payment please contact us.


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