Find your TELUS Mobility or Home Services account number
How to find your Mobility or Home Services account number
As of now, TELUS is making it simpler to access your account online. In most cases, all you will need is your account number.
Can't find your account number? Here are a few places it could be.
Your Mobility account number can be found on your TELUS Service Agreement, below the date.
It also appears on your TELUS paper bill, under your name.
Sign up email
Your Prepaid Mobility account number can be found on your sign up email.
Your account number can be found on your paper bill, beside your company name.
It may also appear under your billing address as your Customer number.
Alternatively, you may find your account number in the top-right corner under your Billing number.
Finally, your account number is also the 5 or 6 digits that follow the zeros in the long-form account number.
Your account number appears on your TELUS paper bill, under your name.
Order confirmation email
Your account number appears in your order confirmation email you receive shortly after your order is submitted (the confirmation email should be titled “Your TELUS Home Services order is confirmed”).
The account number will be located in the top- right corner of the email in a gray box just above the “Register Now” green button. Please see example image below:
You mayif you can't find any of the following items that would hold your account number:
- Service agreement
- Paper bill
- Sign up email