As of now, TELUS is making it simpler to access your account online. In most cases, all you will need is your account number.
Can't find your account number? Here are a few places it could be.
Mobility
e.Bill notification
Your Mobility account number is on your e.Bill notification, if it has not yet been registered for My TELUS.
Service agreement
Your Mobility account number can be found on your TELUS Service Agreement, below the date.
Paper bill
It also appears on your TELUS paper bill, under your name.
Prepaid Mobility
Sign up email
Your Prepaid Mobility account number can be found on your sign up email.
If you can't find the email, please contact us.
Business
Paper bill
Your account number can be found on your paper bill, beside your company name.
It may also appear under your billing address as your Customer number.
Alternatively, you may find your account number in the top-right corner under your Billing number.
Finally, your account number is also the 5 or 6 digits that follow the zeros in the long-form account number.
Home Services
e.Bill notification
Your Home Services account number is on your e.Bill notification, if it has not yet been registered for My TELUS.
Paper bill
Your account number appears on your TELUS paper bill, under your name.
