LivingWell Companion Home service general FAQ

Yes. Our monitoring stations and trained operators are located in Canada.

Once an alert is triggered, our trained operators will engage in a 2-way call with you through the speaker in your base unit . You may hear a series of beeps before the connection occurs.

The fall detection 'sensing' comes from data gathered by an array of sensors located in the device including multiple accelerometers, a magnetometer and a gyroscope. These sensors capture data that yield over 190 different parameters, such as orientation change, impact intensity and impact speed.

If the analysis determines that a fall has occurred, an alert is automatically triggered. The fall detection feature might not detect all falls. If you do fall, do not wait for the call, always press and hold the button for help when possible.

You should test your service monthly by pressing the device's help button for at least 3 seconds and engaging in a 2-way call with our trained operators. Just let our trained operators know that you are just testing the unit.

The LivingWell Companion Home pendant is splash and rain-resistant, designed to be worn in the shower or bath.

The LivingWell Companion Home with Fall Detection pendant is water-resistant, designed to be worn in the shower or bath, but should not be submerged.

Save 1-855-834-8324 and 1-800-268-6870 to your mobile and/or home phone as these are the numbers our emergency services contact you from. Share this with your emergency contacts too.