LivingWell Companion Go general FAQ

It is designed to be mobile and will work wherever there is adequate cellular coverage. Poor cellular coverage may result in the inability to place a call, automatically detect a fall and/or properly locate you during an emergency.

Yes. Our monitoring stations and trained operators are located in Canada.

We suggest that you contact the manufacturer of your pacemaker and inquire about whether your pacemaker is susceptible to RF emissions consistent with the frequency of our device.

LivingWell Companion Go emits a radio frequency (RF) of 850 and 1900MHz associated with standard 2G and 3G cellular communication, and it is in compliance with FCC Part 15 restrictions, including those for radiated emissions.

Once an alert is triggered, our trained operators will engage in a 2-way call with you through the speaker in your device (base unit for Home, and the mobile pendant for Go). You may hear a series of beeps before the connection occurs.

The fall detection 'sensing' comes from data gathered by an array of sensors located in the device including multiple accelerometers, a magnetometer and a gyroscope. These sensors capture data that yield over 190 different parameters, such as orientation change, impact intensity and impact speed.

If the analysis determines that a fall has occurred, an alert is automatically triggered. The fall detection feature might not detect all falls. If you do fall, do not wait for the call, always press and hold the button for help when possible.

The LivingWell Companion Go pendant is splash and rain-resistant, designed to be worn in the shower or bath.

LivingWell Companion Go pendant: Water-resistant (IP67), and can be worn in the shower or bath but only up to a 1 meter depth and 30 minutes maximum.

Save 1-855-834-8324 and 1-800-268-6870 to your mobile and/or home phone as these are the numbers our emergency services contact you from. Share this with your emergency contacts too.