For issues unrelated to your bank account or payment card
, here are some tips on how to prevent late payment charges in the future:
Pre-authorized payments are withdrawn six days before the bill due date. We advise customers to set up pre-authorized payment at least 15 business days before the bill due date. Otherwise, if a pre-authorized payment is made close to the withdrawal date, a one-time payment will be required to avoid late charges.
To avoid payment posting delays, make sure to pay at least five business days before the bill due date.
If you miss your payment(s), your service may be disconnected and you’ll be subject to a reconnection fee. Your credit rating may also be affected.
Late charges of 3% compounded monthly, 42.58% per year (2% compounded monthly, 26.82% per year for Quebec customers), are applied to any overdue balance starting one calendar day after the date shown on your invoice.
Late payments are reported to the credit bureau and added to your credit report at least 30 days after the payment due date.
To avoid late payment charges in the future, we strongly recommend setting up pre-authorized payments. This will have a positive impact on your bureau and will help build your credit. Visit our support article to learn how to
: If a bill is delayed due to an issue on our end, your account is protected from being charged a late payment fee.
If you need to set up a payment arrangement
To avoid missing payments, the best option is to always pay your bill immediately. However, if you’re unable to do so, you can make a payment arrangement, also known as a payment plan, to avoid service disruption.
Payment arrangements allow you to divide your balance up to three payment dates. Your account will be protected from interruptions as long as the payment arrangements are followed. It will depend on our payment services for the eligibility and the conditions of a payment arrangement.
Am I eligible for a payment arrangement?
To see if you’re eligible for a payment arrangement, go to the