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Visual voicemail for iPhone

How to use or activate Visual Voicemail

Visual Voicemail lets you manage your voicemails by reviewing them in a list on your iPhone. You can listen to any message by simply tapping on it – no need to listen to instructions or prior messages.

You can also rewind to any point in case you miss part of the message.

Protect your privacy and security

Create a personal password for your mailbox:

  1. Select Settings
  2. Select Phone
  3. Select Change Voicemail Password on your handset

Activating your Visual Voicemail

The Visual Voicemail feature will be added to your account within 24 hours of receiving an email or SMS notification from TELUS. In the meantime, you should ensure you have the latest version of the carrier settings on your iPhone. (See below.) The most up-to-date carrier settings are required in order to activate the Visual Voicemail feature.

Using Visual Voicemail

Once we add the Visual Voicemail features to your account (within 24 hours of receiving an email or SMS notification), when you tap on the Voicemail icon, your iPhone will display a list of voicemail messages instead of dialling the voicemail system.

Any existing voicemails already saved in your inbox will remain available after the setup process is complete.

Further help

For more information, visit Apple's iPhone support.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Diversity and Inclusion
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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Twitter
Instagram
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Youtube
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