Internet service and rate updates

Starting September 2023, the regular monthly rate for select Internet plans will increase by $5, with the exception of Internet 250, Internet 500, Internet 750, PureFibre Gigabit Internet, PureFibre Internet 1.5G, PureFibre Internet 2.5G and PureFibre Internet 3.0G.

If you are currently in a service agreement that is rate-protected, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires.

To learn more, understand your options regarding service agreement type and rate protection, make changes to your account and receive an updated contract to reflect any change at no cost, please log in to your My TELUS account at

telus.com/MyTELUS

.

You can get price protection on your Internet and/or Optik services for 24 months, free unlimited internet data for 24 months (regularly $20/month) and loyalty offers on regular rates by

logging in to your My TELUS account

and adding a new term.

Log in to your

My TELUS web account

and click on the banner at the top of your page to access a form that allows you to redeem offers on a new term.

If you are an Internet only customer, you may be eligible for a $10 per month discount for 24 months on the regular rate of your Internet plan. If you are an Internet and Optik customer, you may be eligible for a $10 per month discount for 24 months on the regular rate of your Internet plan and $5 per month discount for 24 months on the regular rate of your Optik plan.

Taking a new term before March 1 via the process described above will allow you to avoid the rate changes occurring March 1, 2023. Starting with your March 2023 bill, the regular monthly rate for select Internet plans will increase by $5, excluding Internet 300, Internet 750, Gigabit Internet, 1.5 Gigabit Internet and 2.5 Gigabit Internet plans and the regular monthly rate for Optik Essentials will increase by $3.

Effective March 1, 2023 the regular monthly rate for some a la carte Optik TV theme packs will increase between $1 and $8. You can avoid the rate changes to a la carte theme packs by adding an Optik TV combo.

Theme packs that are included inside an Optik TV combo are not subject to the theme pack rate increase and selecting a combo may provide you with additional content and greater value than your current selection. You can do this by logging into My TELUS and selecting in the Home Services section and to add a combo to your account.If you are currently in a service agreement that is rate-protected, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please

log in to My TELUS

and select in the section and download the PDF of your monthly bill to view your bill messages.

You can avoid the internet rate increase, get price protection on your internet plan, and redeem a discount on the regular rate of your internet plan by adding a new 24 month term to your internet services.

Starting March 2023, the regular monthly rate for select Internet plans will increase by $5, with the exception of Internet 300, Internet 750, Gigabit Internet, 1.5 Gigabit Internet and 2.5 Gigabit Internet.

If you are currently in a service agreement that is rate-protected, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires. You can request an updated copy of your CSA that reflects these changes at no additional charge once they are reflected on your March 2023 bill.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please

log in to My TELUS

and select in the section and download the PDF of your monthly bill to view your bill messages.

Effective , the monthly data overage rate for Internet plans will increase by $5 to $10 as follows:

: Customers with the Unlimited Internet Data add-on are not charged for their data overage.

To see an electronic copy of your TELUS Home Services bill, please log in to My TELUS and select in the section.

Starting with your February 2022 bill, the monthly rate for Internet plans will increase by $5, with the exception of Internet 300, Gigabit Internet and 1.5 Gigabit Internet.

If you are in a 2-year term, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires.

To learn more about our Internet plans, visit

telus.com/internet

.

To see an electronic copy of your TELUS Home Services bill, please log in to

My TELUS

and select in the section.

TELUS is committed to helping communities impacted by the recent BC floods. We have contacted customers in regions impacted by flooding and will be deferring any applicable rate increases for those customers.

Starting with your July 2021 bill, the monthly rate for Internet plans will increase by $5, with the exception of Internet 300, Gigabit Internet and 1.5 Gigabit Internet.

If you are in a 24-month term, your price is guaranteed and the increase will not apply until the first bill after your term expires.

If you are not currently on a 2-year term and would like to keep your current rate for the next 2 years, please visit

telus.com/internetrenewal

to add a new 2-year term to your Optik TV and/or Internet plan.

To learn more about our Internet plans, visit

telus.com/internet

.

To see an electronic copy of your TELUS Home Services bill, please log in to

My TELUS

and select details in the section.

Starting with your April 2021 bill, the monthly rate for your Unlimited Internet Data add-on will increase by $5.

If you are in a 2-year term, Unlimited Data is included in your package and you will not be charged until the first bill after your term expires.

If you are not currently on a 2-year term and would like free Unlimited Data for the next 2 years, please visit

telus.com/internetrenewal

to add a new Internet plan.

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS and select in the Home Services section.

For questions about your TELUS Home Services, please

contact us

.

Starting with your November 2020 bill, the monthly rate for your Internet plan will increase by $5. If you are in a 24-month term, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires.

If you would like price protection for the next 2 years at your current rate, please

log into your My TELUS account

to add a new term.

To learn more about our Internet plans, visit

telus.com/internet

.

To see an electronic copy of your TELUS Home Services bill, log in to

My TELUS

and select in the section.

Canadians have relied upon our networks more than ever throughout the pandemic, and our technicians have worked around the clock to ensure our customers have access to the services they need to work, learn and stay connected wherever they are. Each year, we invest billions of dollars in our networks to maintain the capacity, speed and reliability that Canadians expect from us. In March, we froze the cost of all services, waived mobility overages, suspended roaming charges through April and waived all home Internet overages through the end of June.

If you are currently in a month-to-month service term, starting with your November 2020 bill, the monthly rate for your Internet plan will increase by $5. If you are in a 24-month term, your price is guaranteed, and the $5 increase will not apply until the first bill after your term expires. If you would like price protection for the next 2 years at your current rate, please call 1-888-811-2323 to add a new term to your Internet plan. This offer is valid until January 31, 2021 and we will credit any increase applied on your bill if you add a new term by January 31, 2021.

We remain committed to supporting our customers who identified financial hardship due to the pandemic with flexible payment terms, and will continue working with them on a case-by-case basis over the coming weeks and months.

In July, TELUS was ranked fastest Internet service provider in Canada by New York-based PCMag. TELUS’ gigabit-enabled PureFibre network is the largest 100 percent pure fibre-to-the-premise (FTTP) network in Western Canada, giving residents and businesses dramatically fast upload and download Internet speeds, which provides critical benefits for video conferencing, working or learning remotely, gaming and smart home security. With the launch of 1.5Gbps PureFibre Internet speeds in June, in addition to the bundle opportunities for Optik TV customers, such as Netflix, Hayu or our most recent addition Amazon Prime, TELUS is the leader for reliability, speed and choice in Western Canada.

Starting on December 1, 2019, the regular monthly rate for TELUS Internet plans will increase.

To learn more about our Internet plans, visit

telus.com/internet

.

To see an electronic copy of your TELUS Home Services bill, log in to

My TELUS

and select in the section.

For questions about your TELUS Home Services, please

contact us

.

The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks in both dense urban and remote rural areas across Canada.

Effective February 25, 2019, the regular monthly rate for TELUS Internet plans will increase.

To learn about your TELUS Internet plan rate increase, please see your January 2019 or February 2019 bill.

To see an electronic copy of your TELUS Home Services bill, log in to

My TELUS

and select in the section.

To learn more about our Internet plans, visit

telus.com/internet

.

For questions about your TELUS Home Services, please

contact us

.