Your SmartHome account

Installing SmartHome devices

light bulb 1

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Looking for support in installing your new SmartHome security devices? If you have received or are expecting delivery of TELUS SmartHome security devices you’ll find all the information you need to get set up here. If you’re installing a camera only, you’re in the right place too - see below for specific instructions.

We advise that in preparation you have access to your SmartHome Security app on your mobile phone, access to suggested tools and up to 4.5 hours of time (maximum install for complex devices).

If you're installing your entire SmartHome Security system for the first time including a new control panel, refer to your SmartHome Security app install wizard when it powers on for the first time for instructions on how to connect devices.

## Camera installation guides

Click here for the following __Camera devices__:

- [__Indoor camera__](https://www.telus.com/en/support/article/camera-installation-guides-smarthome#indoor_camera)
- [__Round doorbell camera__](https://www.telus.com/en/support/article/camera-installation-guides-smarthome#doorbell_camera_(round_or_slimline))
- [__Slimline doorbell camera__](https://www.telus.com/en/support/article/camera-installation-guides-smarthome#doorbell_camera_(round_or_slimline))

## Smart devices (Z-Wave) installation guides

Click here for the following __Smart devices (Z-Wave)__:

- [__Smart lightbulb__](https://www.telus.com/en/support/article/smart-device-installation-guides-smarthome#smart_lightbulb)
- [__Smart plug (appliance or dimmer)__](https://www.telus.com/en/support/article/smart-device-installation-guides-smarthome#smart_plug_(appliance_or_dimmer))
- [__Smart door lock__](https://www.telus.com/en/support/article/smart-device-installation-guides-smarthome#smart_door_lock)
- [__Z-wave repeater__](https://www.telus.com/en/support/article/smart-device-installation-guides-smarthome#z-wave_repeater_(range_extender))
- [__Smart garage controller__](https://www.telus.com/en/support/article/smart-device-installation-guides-smarthome#smart_garage_door_controller)
- [__Smart thermostat__](https://www.telus.com/en/support/article/smart-device-installation-guides-smarthome#smart_thermostat)

## Security sensors installation guides

__Are you installing a new security system including a new control panel?__

If so, please follow the instructions in the self-install wizard in your TELUS SmartHome app.

__Are you adding devices to an existing SmartHome security system?__

All monitored security sensor need to be added and tested by a member of the TELUS team. If you are interested in adding any of the following security devices to your system, please call __1-855-255-8828__ and select __3__ for repairs.

- Control Panel
- Door/Window Sensor
- Motion Detector
- Smoke Detector
- Carbon Monoxide Detector
- 4-Button Key Ring

## Frequently asked questions

__What is Z-Wave?__

Z-Wave is an international wireless protocol standard for remote home automation, security and other applications. Embedded in each device, the Z-Wave smart chip enables two-way RF communication among hundreds of Z-Wave enabled devices, allowing products and services from multiple manufacturers to work seamlessly.

__My lightbulb switch won’t stay in the locked position. What should I do?__

Use the __switch blocker__. The switch blocker can be used to lock your light switch in the __On__ position. This will work for traditional style light switches and flat switches.

![light bulb 1](//images.ctfassets.net/9mt4r6ro1ay9/6BtxkkmhjXNfbJkBZtgwld/38c83982a9562b4c6af816bb1cba7cc6/light_bulb_1.jpg)

![2](//images.ctfassets.net/9mt4r6ro1ay9/3MNL8FW81YGzuKlmYYJ3MM/5e92e207b71f183321f0c573303b7a15/2.jpg)

__Can I install a smart thermostat with a heat pump thermostat?__ 

No, unfortunately you would not be eligible to order and install this device with this set-up.

__Can I install a smart thermostat with an electric baseboard heater?__ 

No, unfortunately you would not be eligible to order and install this device with this set-up.

__Can I install a smart thermostat with floor heating thermostats (water-electric)?__ 

No, unfortunately you would not be eligible to order and install this device with this set-up.

__Can I install a smart thermostat with high-powered Lennox thermostats?__ 

No, unfortunately you would not be eligible to order and install this device with this set-up.

__Where is the best place to install an indoor camera?__

- __Interior - Common areas__: Placing cameras in gathering points like the kitchen or living room is a great way to keep an eye on the kids, check on your pets, and manage visitors, cleaners, etc. Consider prioritizing any rooms that have large windows on the ground floor. That way you can see if anyone tampers with them or uses one as a break-in point.
- __Interior - Main stairway or hallway__: Place a camera in the main thoroughfares inside your home and it will be difficult for someone to move around undetected. If someone breaks in through a bathroom, bedroom or another unmonitored area, they will be captured on camera if they move in the main areas of the house.

__I’ve installed my Smart door lock. Can I configure a rule?__

Now you have your Smart door lock set up, you can create event-triggered lock automation rules. Event-triggered lock rules allow you to automatically lock or unlock door locks based on the status of your security system or additional locks. 

__To create an event-triggered lock automation rule__: 

1. Log into your [__SmartHome account__](https://www.telus.com/en/home-security/login) 
2. Select __Automation__
3. Select __+ Add New Rule__
4. Select __Event-triggered Rule__
5. Name the rule in the __Name of rule__ field 
6. Under __Automate My__, select __Locks__ 
7. Under __When this event occurs__, select the device that will trigger the lock rule, and then use the dropdown menus to specify the conditions of the action
- If presented with the option, use the dropdown menu in the __Perform this action__ section to specify the time delay for lock action to be completed
9. Under __Select Devices__, click to select the devices that will follow the rule
10. Under __During this time frame__, select to specify when the rule will be active 
- For the "At All Times" option, the rule will be carried out any time of day
- For the "Only during the following times" option, click to select the specific days and times that selected devices are automated by the rule
13. Verify the rule is configured with the correct settings
14. Select __Save__

## Need extra help?

Contact TELUS customer support at __1-855-255-8828__. Press __3__ for repairs. 