Installing your Doorbell Camera

Install your Doorbell Camera using these instructions

Video on how to install your Doorbell Camera

Printable installation guide (PDF)

Before you start

Step 1: Check your doorbell

Make sure your existing doorbell is in working order and there is a good Wi-Fi signal at your doorbell location.

Press your doorbell and listen for your doorbell chime to ring

Didn’t ring?
If the existing doorbell does not ring the indoor chime when the button is pressed, there may be a power issue. Consult an electrician before beginning the installation process.
Check your Wi-Fi speed at the door: The Doorbell Camera requires a minimum of 2.5 Mbps upload speed to operate. In a browser on your smartphone visit
telus.com/SpeedTest
to determine the Internet speed.

Step 2: Check your chime

Identify whether the chime is mechanical (ding-dong) or digital (plays a melody). You can identify the type by looking inside the chime box.

Chime types

Characteristic

Requirement

Mechanical

Metal bar and striker pin. Makes a "ding-dong" sound when the doorbell is pressed.

No modification needed.

Digital

Speaker. Plays a melody when the doorbell is pressed.

Need to add a digital adapter.

Requires installation of Digital Doorbell Adapter. For installation instructions, please refer to step 9.

Don’t have one of these?

If your chime box is not either of the above options or you have an intercom system, then it is incompatible with the Doorbell Camera.

Step 3: Shut off power to doorbell

Step 4: Remove existing doorbell

Step 5: Mark screw holes

Step 6: Determine your siding

Step 7: Masonry install

Step 8: Attach mounting bracket

Step 9: Connect power wires

Step 10: Attach Doorbell Camera

Remove the screw on the bottom of the mounting bracket
Hook the tabs on the top of the Doorbell Camera into the notches on the top of mounting bracket
Press the bottom face of the Doorbell Camera, making it flush with the mounting bracket
- Note
  : If the Doorbell Camera is not flush with the mounting bracket, make sure the wires are seated into the grooves of the mounting bracket.
Insert and tighten the screw on the bottom of the mounting bracket to secure the Doorbell Camera

Step 11: Attach Digital Doorbell Adapter

If you have a mechanical chime, go to Step 12
. 

If you have a digital chime, follow the steps to install a Digital Doorbell Adapter.

Remove the cover from your digital chime
Remove the two wires from the digital chime terminals labelled "Transformer" and "Front"
Straighten the wires and insert them into the Digital Doorbell Adapter
- Note
  : It doesn’t matter which terminal you connect a wire to.
Secure the Digital Doorbell Adapter leads to digital chime terminals labelled "Transformer" and "Front"

Attach digital adapter in Mechanical Chime

Step 12: Restore power

Turn on the breaker that controls your doorbell circuit
Wait for the Doorbell Camera LED to flash green and red

LED flashing orange?

If flashing orange, press and hold the main button for 60 seconds until the light begins alternating green and red.

Note
: In order to make the existing doorbell chime ring, the Wi-Fi Outdoor Doorbell Camera must "short" the doorbell circuit. During this time, the Wi-Fi Outdoor Doorbell Camera operates on battery power.

Step 13: Get the TELUS SmartHome App

Step 14: Add Camera to your account

Step 15: Connect to temporary Wi-Fi network and follow the steps in app

Let’s connect your smartphone to the Doorbell Camera’s temporary Wi-Fi network. This will allow you to add the doorbell to your home Wi-Fi network.

On your smartphone, exit the TELUS SmartHome app and go to the
Settings
app
Connect your smartphone to the Doorbell Camera’s temporary Wi-Fi network:
Skybell_XXXXXXXXXX
After you are connected to the
Skybell_XXXXXXXXXX
Wi-Fi network, return to the TELUS SmartHome app and select
Next
Select
Scan for Networks
Select your home Wi-Fi network name from the list
Type in your Wi-Fi network password and select
Next
Continue following the steps in the app until the installation is complete. This may take a few minutes

Step 16: Manage settings

Watch this video on how to manage your monitored Doorbell Camera in the SmartHome App:

Select
Menu
at the top left-hand corner
Select
Doorbell Camera
Select the gear icon at the top right-hand corner
Customize your doorbell settings. For example:
- Rename your doorbell
- Set up Doorbell Call Notifications
- Create or modify Recording Schedules
- Adjust your Doorbell Camera’s Motion Sensitivity
- Change LED colours
- Change Chime Type

Note
: If you’re using a Digital Doorbell Adapter, select Chime Type
 and change to Digital
.

Installing your Doorbell Camera

Video on how to install your Doorbell Camera

Printable installation guide (PDF)

Before you start

Step 1: Check your doorbell

Step 2: Check your chime

Step 3: Shut off power to doorbell

Step 4: Remove existing doorbell

Step 5: Mark screw holes

Step 6: Determine your siding

Step 7: Masonry install

Step 8: Attach mounting bracket

Step 9: Connect power wires

Step 10: Attach Doorbell Camera

Step 11: Attach Digital Doorbell Adapter

Step 12: Restore power

Step 13: Get the TELUS SmartHome App

Step 14: Add Camera to your account

Step 15: Connect to temporary Wi-Fi network and follow the steps in app

Step 16: Manage settings

Your setup is complete

LED reference guide

Troubleshooting

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