You're currently in Personal Support. If you're a Business customer, visit our
How to install your TELUS Doorbell Camera
This step-by-step installation guide will walk you through how to set up your doorbell camera.
The time it takes to install the doorbell camera varies depending on where you install it. Standard installations typically take about 30 to 60 minutes to complete.
Note
: Do not attempt to insert an SD card into a HomeView camera. If you've already installed a micro SD card in your camera, unplug the camera and remove the card. If you need further assistance, you can schedule a call with a TELUS representative from the SmartHome+ app.Video on how to install your TELUS Doorbell Camera
Check doorbell compatibility
The TELUS Doorbell Camera is designed to work with all standard wired doorbell chimes. Here’s how to identify if you have one of these:
- Push your existing doorbell to confirm you hear a chime noise from inside the house.
- Locate the source of the noise.
Standard doorbell chimes are typically installed high on the wall in a central location. They will have a removable cover which reveals three screw terminals marked
Rear
, Trans
or Common
and Front
. Voltage in the range of 8-24v AC will be available across Trans
and Front
, as well as Trans
and Rear
.Note
: The TELUS Doorbell Camera is only compatible with 10-24v AC 10VA.The doorbell camera has been tested with the following standard mechanical chimes:
- Heath Zenith SL-2796-03
- Heath Zenith SL-2735-02
- Honeywell RCW110KB1008
The doorbell camera has been specifically tested with the following standard digital chimes:
- Hampton Bay CH-7612-03
- Heath Zenith SL-7582
Will the doorbell camera work with my existing wiring
?The TELUS Doorbell Camera is designed to work with all 10-24v AC 10VA standard doorbell wiring.
- If you currently have a wired doorbell, the doorbell camera will likely be a simple replacement.
- If your home doesn’t have standard doorbell and chime wiring, you may need to call a qualified electrician.
Tools and equipment you need
Before you start, unbox your doorbell camera and identify all of the components:
- 1x Doorbell camera
- Pre-assembled to 1x wall mount
- 1x Unlocking pin
- Used to detach the wall mount from the doorbell camera.
- 4x Self-tapping screws: 2x short and 2x long
- 2x Wall anchors
- 1x Wedge kit
- 1x Chime adapter
- 1x Digital chime adapter 5-wire harness
- 1x Mechanical chime adapter 2-wire harness
- 1x Adhesive circle for chime adapter
- 1x Adhesive gasket
- 2x Doorbell wire extensions
- 1x 2-way wire connector for doorbell wire extender
- 1x 3-way wire connector for digital chime adapter
- 1x Quick-start QR code for mobile app (printed on inside lid of box)
- 1x Certification insert
You will also need the following
:- Smartphone or tablet with the TELUS SmartHome+ app installed and internet access
- Cross-head (Phillips) screwdriver
- Pencil
- Wi-Fi coverage with minimum upload speed of 2.5 Mbps at the installation site
- Low-voltage AC power (10–24 VAC, 10 VA) in the place you want to install your doorbell
- A wired doorbell chime in your home
- Drill with 6 mm bit for wall mounting
Step 1: Check your doorbell.
Make sure your existing doorbell is in working order:
- Press your doorbell and listen for your doorbell chime to ring.
Didn’t ring
?- If the existing doorbell does not ring the indoor chime when the button is pressed, there may be a power issue. Consult an electrician before beginning the installation process.
Step 2: Test Wi-Fi requirement.
The TELUS Doorbell Camera requires a minimum Wi-Fi signal of 2.5 Mbps upload speed to operate.
- Visitto determine your internet speed. Ensure the phone or device running the test is connected to your home’s Wi-Fi network and is positioned where the doorbell will be installed.telus.com/SpeedTest
- If you aren’t getting a Wi-Fi signal or your Wi-Fi signal is weak, contact your internet service provider. You might need to upgrade your plan to get more upload bandwidth or to improve your home's Wi-Fi coverage.
Step 3: Turn off the breaker.
- Before you start the installation, turn off the breaker that controls your doorbell circuit.
Step 4: Test doorbell chime.
- Test your existing doorbell to make sure the power is off and it does not ring.
Step 5: Identify chime type.
You can identify whether the chime is mechanical or digital by looking inside the chime box. If your chime box is neither of the options below or if you have an intercom system, then it is incompatible with the doorbell camera.
Mechanical Chime
: This type of chime includes a metal bar and striker pin. It makes a “ding dong” sound when the doorbell is pressed.
Digital Chime
: This type of chime includes a speaker. It plays a melody when the doorbell is pressed.
Step 6: Wiring your chime.
Digital chime
To wire your digital chime, follow the steps below:
- Insert the supplied 5-wire harness into the chime adapter.
- Remove the cover from your chime.
- Loosen the screws on the chime terminals labelledTransformerand remove the wire from the chime terminal.
- Connect the digital wire harness wire labelledTransto the chime terminal labelledTransformerby inserting the spade under the screw and tightening it.
- Connect the digital wire harness wire labelledT2to the loose wire removed from the chime terminal labelledTransformerusing a wire nut (or push fitting).
- Remove the wire from the chime terminal labelledFrontby loosening screws and removing the wire.
- Connect the digital wire harness wire labelledFrontto the chime terminal labelledFrontby inserting the spade under the screw and tightening it.
- Connect the digital wire harness wire labelledF2to the loose wire removed from the chime terminal labelledFrontusing a wire nut (or push fitting).
- Locate an existing multi-wire connector, likely a wire nut, and add the digital wire harness wire labelledT3to this bundle by unscrewing the wire nut, inserting the wire into the bundle and replacing the wire nut.
- Using the supplied double-sided circle adhesive, mount the adaptor to the front of the chime.
- Replace the cover on your chime.
Before wiring : | After wiring : |
 |  |
Mechanical chime
To wire your mechanical chime, follow the steps below:
- Insert the supplied two-wire harness into the chime adapter.
- Remove the cover from your chime.
- Loosen the screws on the chime terminals labelledFrontandTransformer. Do not remove the existing wires.
- Connect the mechanical wire harness wire labelledTransto chime terminal labelledTransformerby inserting the spade under the screw and tightening it.
- Connect the mechanical wire harness wire labelledFrontto the chime terminal labelledFrontby inserting the spade under the screw and tightening it.
- Using the supplied double-sided circle adhesive, mount the adapter to the front of the chime.
- Replace the cover on your chime.
Before wiring : | After wiring : |
 |  |
Step 7: Remove old doorbell.
- Remove the existing doorbell screws securing your doorbell to the wall.
- Check to see if there are two wires attached to the doorbell.
- Note: If the existing doorbell does not have wires, then you will need to call an electrician.
- Remove the wires from the existing doorbell: Bend the doorbell wires so they don’t slip back into the wall. Use the optional extension wires if the doorbell’s wires are too short.
Step 8: Determine if a camera wedge is required.
- Determine if the position of your doorbell would benefit from the optional 15° wedge that is included in your package. This could provide better visibility of approaching visitors and the surrounding area.
Step 9: Detach wall mount from doorbell.
To separate the wall mount from the doorbell camera, use the unlocking pin (included in the package):
- Insert the pin’s tip into the small hole at the bottom of the doorbell and push to detach the mount.
Step 10: Pull the wires through.
If the doorbell baseplate is still attached to the doorbell, use the unlocking pin to separate them:
- Insert the pin into the small hole at the bottom of the doorbell.
- Hold the doorbell baseplate or wedge up to the desired mounting location on the wall, passing the existing doorbell wires through the large central hole.
Step 11: Mark the screw placement on mounting surface.
- Ensure the wall mount is straight and level on the wall.
- Using the two screw holes on the wall mount as a template, mark the screw placement.
- If possible, reuse one or both of the existing doorbell screw holes.
- If none of the existing holes are reused, remember to fill those holes with a sealant.
Step 12: Install the wall anchors.
- Using a 6 mm (1/4 inch) masonry drill bit, drill pilot holes for the wall anchors.
- Push or hammer the wall anchors into the pilot holes.
Step 13: Attach the wall mount.
- If the wedge is being used, screw the wedge into the wall and then screw the baseplate into the wedge.
- If the wedge is not being used, screw the baseplate into the wall.
- Pull the doorbell wires through the hole in the mounting bracket.
- Place the mounting bracket over the marked location for the screws.
- Screw the mounting bracket into the siding or wall.
Step 14: Connect the power wires.
- Loosen the two terminal screws on the doorbell.
- Attach the wires to the terminal screws. It doesn’t matter which terminal you connect a wire to.
- The optional extension wires can be used if the doorbell’s wires are too short.
- Tighten the terminal screws and tuck away any excess wire.
Step 15: Attach the doorbell.
- Align the tabs on the top of the doorbell camera with the notches of the mounting bracket.
- Press the bottom face of the doorbell camera until it's flush with the mounting bracket and you hear a click.
- If you need to remove the camera at any time, use the unlocking pin provided to separate the camera from the bottom.
Step 16: Turn on the breaker.
- Restore power by turning on the breaker that controls your doorbell circuit.
Step 18: Add the doorbell camera to your account.
- Log in to the TELUS SmartHome+ app on your mobile device.
- In the SmartHome+ app, select the+sign in the top right-hand corner of either yourHometab orDevicestab.
- SelectDeviceon the bottom sheet that appears.
- SelectTELUS camera devicesfrom the device category list.
- Scan your device’s QR code: The code can be found on the back of the device’s packaging and on the included chime adapter. Ensure the QR code is in focus, well-lit and that there are no objects between your camera and the code.
- SelectDevice already installed.
- SelectFind device.
- Grant Bluetooth permission on your mobile device.
- If prompted, accept the pairing request.
- If the SmartHome+ app is unable to find the camera, move your mobile device so that it's directly touching the camera and retry.
- SelectConnect to Wi-Fi.
- When presented with the option, connect to your desired Wi-Fi network.
- Enter your Wi-Fi network password if or when prompted.
- SelectContinueonce the device connection is successful.
- Note: This could take a moment.
Nice work. You’re all done.
Step 19: Set up detection and notification preferences.
- In the SmartHome+ app, selectView live feedof the indoor camera on theHometab. Or, go to theManage Devicestab and select the indoor camera.
- Select the three dots in the top right-hand corner and selectDevice settings.
- SelectRecording & notification settings.
- Toggle on and off the events that should be recorded and whether you would like to be notified.
- SelectSavein the top right-hand corner to save your changes.
Nice work. You’re all done.
Step 20: Name your device.
- In the SmartHome+ app, selectView live feedof the indoor camera on theHometab. Or, go to theManage Devicestab and select the indoor camera.
- Select the three dots in the top right-hand corner and selectDevice settings.
- SelectDevice name.
- Enter the name you would like to give to your indoor camera.
- SelectSavein the top right-hand corner to save your changes.
Nice work. You’re all done.
I’m experiencing issues setting up my camera.
If you run into the issues below during setup, try the following steps to troubleshoot:
Can’t connect the camera to Bluetooth:
- Move your mobile device so that it's directly touching the camera.
- Resume the setup in the SmartHome+ app.
For iOS devices only:
- Exit out of the SmartHome+ app and go to your phone’s Bluetooth settings.
- Look for anything that starts withidc,odcand/ordb, tap the info icon and then tap Forget this device.
- Resume set up in the SmartHome+ app.
Can’t connect the camera to Wi-Fi:
- Move your camera closer to your Wi-Fi access point (e.g. modem or booster).
- On your smartphone, open your browser (Safari on Apple iPhones or Google Chrome on Android phones) and visitto determine the internet speed in the area you’ve placed your camera.telus.com/SpeedTest
- Note: The TELUS Cameras need a minimum upload speed of 2.5 Mbps to work.
- If you aren’t getting a Wi-Fi signal or your Wi-Fi signal is weak, contact your internet service provider. You might need to upgrade your plan to get more upload bandwidth or to improve your home's Wi-Fi coverage.
Frequently asked questions (FAQ)
Will my doorbell camera work outside all year round
?
To guarantee year-round operation, the TELUS Doorbell Camera has been designed to be weather-resistant and to operate in temperatures ranging from -40 to 50°C (-40 to 122°F). It also has an IP65 rating. LED reference guide
LED pattern | Device state message | User action |
|---|---|---|
Solid red | Your camera is booting up. | Wait a few minutes. If this continues for more than five minutes, reset the device and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Blinking red | Your camera is too cold. | Wait a few minutes. If this continues for more than five minutes, warm the device to room temperature, reset it and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Solid green | Your camera is ready to connect. | • Configure your Wi-Fi credentials.
• Ensure the Wi-Fi network has internet access.
• Ensure the Wi-Fi signal is sufficient where the device is placed. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Solid blue | Your camera is connected to Bluetooth. | Connect to Wi-Fi and wait a few minutes. If this continues for more than five minutes, do not power cycle the device. Get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Solid purple | Your camera is updating. | Wait a few minutes. If this continues for more than five minutes, do not power cycle the device. Get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Blinking purple | Your camera is performing a factory reset. | Wait a few minutes. If this continues for more than five minutes, reset the device and try again. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Solid white | Your camera is working normally. | No action required. |
Pulsing white | Your camera detected an event. | Please respond to the event. |
Solid yellow | Your camera is unable to connect to Wi-Fi. | • Configure your Wi-Fi credentials.
• Ensure the Wi-Fi network has internet access.
• Ensure the Wi-Fi signal is sufficient where the device is placed. If the problem persists, get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Pulsing yellow | Your camera is not configured. | Get in touch with us by booking a callback from the Support section of the SmartHome+ app. |
Did this article solve your problem?
Yes
No
Related articles
This step-by-step installation guide will walk you through how to set up your outdoor camera.
This step-by-step installation guide will walk you through how to set up your indoor camera.
Important reminders to prepare for your SmartHome+ professional installation
Learn about accessibility at TELUS