I am unable to add the sensor to my TELUS SmartHome Security system
If you are unable to add the Door and Window sensor, try resetting your sensor by removing the cover of the device. Next, press and hold the round button in the middle of the circuit board for approximately 10 seconds until the LED starts flashing red. This will reset the device and you can now re-add your sensor.
Where should I install my Door and Window Sensor?
Your Door and Window Sensor should be placed on non-metallic doors or frames only. Metallic doors or frames can cause interference between the sensor and the Control Panel and is not recommended.
A Door and Window Sensor should be located inside your home on a clean surface area. Make sure you wipe the location before installing your sensor.
How to mount the Door and Window Sensor with the double-sided adhesive tape
To mount your Door and Window Sensor with the provided double-sided adhesive tape, follow the instructions below.
Peel the release liners off the two strips of double-sided adhesive tape and attach the tape to the back of the device and the magnet.
Double-sided adhesive tape
Place the device on the frame of a window or door and place the magnet on the moving surface of the door or window itself, directed according to the location marks.
How to mount the Door and Window Sensor with screws
To mount your Door and Window Sensor with screws, follow the instructions below.
Insert a coin in the slot and twist to remove the cover. If a coin is not available, insert a 4mm flat screwdriver into each slot of the plastic cover and twist to open each side.
Screw the device base onto the door frame.
Peel the release liner off the strip of double-sided adhesive tape and attach the tape to the back of the magnet.
Place the magnet on the moving surface of the door or window itself, directed according to the location marks.
My Door and Window Sensor is failing the walk test
If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.
Please call TELUS Technical Support at
1-855-255-8828
to resolve the issue and complete your installation.
