Video instructions on how to install the 4-Button Keyring Remote
Installing your sensor using the mobile app
If this is the first time you are installing the TELUS SmartHome Security system
, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.
To add a sensor to your security system, use your TELUS SmartHome app and follow the instructions below:
Log in to your TELUS SmartHome app on your mobile device
at the top left-hand corner
+ Add Device
Select your device and follow the on-screen instructions to complete the setup
Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please call TELUS at
Troubleshooting your 4-Button Keyring Remote
I am unable to add the sensor to my TELUS SmartHome Security system
If you are unable to add the 4-Button Keyring Remote, try resetting your device. First, press and hold the * button until the LED lights steady (takes about 5-10 seconds). Then, release the key while the LED is still lit. This will reset the device and you can now re-add your device.
How to test my 4-Button Keyring Remote
To test your 4-Button Keyring Remote after the installation is complete, see instructions below:
Hold button for 1 second, Control Panel should now show Arm Away status
Hold button for 1 second, Control Panel should now show Disarm status
Hold button for 1 second, Control Panel should now show Arm Stay status
Before you test this button, call TELUS at 1-855-255-8828 to put your account into test mode first. Next, hold the button for 3 seconds. Your Control Panel should now be in alarm mode.