VoLTE (Voice over LTE)

VoLTE (Voice over LTE) is the next evolution in wireless calling. It allows customers with a compatible phone to place and receive calls over the TELUS LTE network instead of the HSPA network.

Most TELUS customers with devices that are VoLTE-enabled can automatically take advantage of VoLTE, once your device has been updated with the latest software. All of your calls will be seamlessly carried over the TELUS LTE network as long as you are in a VoLTE-capable LTE coverage area.

With VoLTE you’ll get:

Previously, data was carried over LTE when you weren't on a voice call. If you were on a voice call, then your data was transmitted using the slower 3G speeds. Now with VoLTE, your data will be carried over LTE even when you’re on a voice call.

Making a VoLTE call is simple. To make or receive a VoLTE call, you'll need to:

VoLTE is available across Canada. VoLTE E911 is available in all VoLTE-enabled areas.

In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.

: Some new devices and software versions may not have a VoLTE setting. In such cases, VoLTE will be enabled by default.

To enable VoLTE on an iPhone or an iPad running iOS 13 and later:

: iPhone users with iOS 12 or older releases can enable VoLTE through > > > > .

On Android, the settings vary slightly from one model to another and to one Android operating system to another. Below you will find the most common settings to enable VoLTE.

You can also visit the

Mobility Support section

for self-serve emulators/simulators to explain how to enable VoLTE on your device. Select your device brand and model and search for "Accessing mobile network settings" for instructions on how to enable VoLTE.

No. All your voice usage will be billed according to your TELUS plan, so you won't be using any of your monthly data allowance.

No. Making voice calls with VoLTE will be treated as a regular voice call and will not affect your data usage.

VoLTE Roaming services are now available in the US and select international countries enabling TELUS customers to place and receive calls over the LTE network. If there is no VoLTE coverage or if customers don’t have a VoLTE enabled device, customers will continue roaming on the HSPA network.

For example, to make local calls while roaming in Japan (Country Code = 81), dial (by long-pressing ) followed by , i.e. +81-XXXXX-XXXXX. To make calls back to Canada (Country Code = 1), dial followed by , i.e. +1-XXX-XXX-XXXX.

All new devices sold by TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network. If you aren’t sure how old your device is or didn’t buy it from TELUS you can verify in the list below.

Depending on the device model you will have to check the model number or the IMEI to verify if your device is compatible with TELUS’ VoLTE network.

You can find this information in > on Android devices.