Home Services agreement

There are 2 types of service agreements at TELUS:

All TELUS services, including TV, Internet, and Home Phone, are available on a month-to-month agreement.

For information on fixed term services available read below.

Your commitment to a fixed term on TELUS Optik TV or Satellite TV can provide you with up to $900 in value over 2 years. This value is what TELUS provides in return for your commitment.

Throughout your fixed term agreement, our current published rates will apply for your TV service, and we will inform you at least 30 days in advance of any rate changes.

You may choose to start with a month-to-month agreement and accept a fixed term later on.

At the end of your fixed term agreement, your service will continue on a month-to-month basis and any hardware rental discounts you received for the term (for instance, a free PVR rental) will end.

Your commitment to a fixed term on TELUS TV plus Internet can also qualify you to receive a gift in addition to free installation and the hardware rental discounts described above. This value is what TELUS provides in return for your commitment.

Throughout your fixed term agreement, our current published rates will apply for your TV service, and we will inform you at least 30 days in advance of any rate changes.

Active TV and Internet services for the duration of the term

These offers are typically available only to customers who have not subscribed to TELUS TV or Internet services in the past.

At the end of your fixed term agreement, your service will continue on a month-to-month basis and any hardware rental discounts you received for the term (for instance, a free PVR rental) will end.

You can take a fixed term agreement upfront when you order TELUS services and take advantage of all our introductory offers.

To learn more about what offers are available to you:

If you are interested in Internet and/or Home Phone services only, without any TV, there is no fixed term commitment required.

For a breakdown of our installation and one-time charges, please read our

Understanding Home Services' one-time charges

page.

In addition to your service agreement (fixed term or month to month), TELUS also has Terms of Service, which outline what we provide to all customers as well as what we expect from all customers.