Home Services agreement
Learn the difference between fixed term and month-to-month agreements
Types of service agreements
There are 2 types of service agreements at TELUS:
- Afixed term agreement(e.g. 2 years of active service) provides savings on installation, PVR and digital box rentals, and may also include gifts with purchases in exchange for your commitment to us
- Amonth-to-month agreementallows you to terminate with 30 days' notice without cancellation fees as long as you return all rental equipment to TELUS (e.g. modems, PVRs)
All TELUS services, including TV, Internet, and Home Phone, are available on a month-to-month agreement.
For information on fixed term services available read below.
TV fixed term agreements
Your commitment to a fixed term on TELUS Optik TV or Satellite TV can provide you with up to $900 in value over 2 years. This value is what TELUS provides in return for your commitment.
Throughout your fixed term agreement, our current published rates will apply for your TV service, and we will inform you at least 30 days in advance of any rate changes.
What TELUS provides:
- Free installation
- Monthly hardware rental discounts on your PVR and/or digital box rentals for the duration of the term (up to $25 value per month or $900 value over 2 years)
What you commit to:
- Active TV service for the duration of the term
What happens if you terminate services early:
- Return all rental equipment
- Charge of $15 per month remaining in your service agreement
You may choose to start with a month-to-month agreement and accept a fixed term later on.
At the end of your fixed term agreement, your service will continue on a month-to-month basis and any hardware rental discounts you received for the term (for instance, a free PVR rental) will end.
TV and Internet fixed term agreements
Your commitment to a fixed term on TELUS TV plus Internet can also qualify you to receive a gift in addition to free installation and the hardware rental discounts described above. This value is what TELUS provides in return for your commitment.
Throughout your fixed term agreement, our current published rates will apply for your TV service, and we will inform you at least 30 days in advance of any rate changes.
What TELUS provides:
- Free installation
- Monthly hardware rental discounts on your PVR and/or digital box rentals for the duration of the term (up to $25 value per month or $900 value over 2 years)
- Gift with purchases such as PCs, tablets, and TVs
What you commit to:
Active TV and Internet services for the duration of the term
What happens if you
terminate services early:
- Keep your gift with purchase
- Charge based on the value of the gift received and time remaining
These offers are typically available only to customers who have not subscribed to TELUS TV or Internet services in the past.
At the end of your fixed term agreement, your service will continue on a month-to-month basis and any hardware rental discounts you received for the term (for instance, a free PVR rental) will end.
Accepting a fixed term agreement
You can take a fixed term agreement upfront when you order TELUS services and take advantage of all our introductory offers.
To learn more about what offers are available to you:
- Visit any locationwhere TELUS Home Phone, Internet, and TV products and services are sold
- Chatwith a TELUS agent
Month-to-month Internet and Home Phone
If you are interested in Internet and/or Home Phone services only, without any TV, there is no fixed term commitment required.
Installation and one-time charges
For a breakdown of our installation and one-time charges, please read our
Understanding Home Services' one-time charges
page.Links to terms of service
In addition to your service agreement (fixed term or month to month), TELUS also has Terms of Service, which outline what we provide to all customers as well as what we expect from all customers.
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