Hayu subscriptions on TELUS

Hayu is your one-stop-shop for reality TV. Dive into a massive library with hundreds of shows and thousands of ad-free episodes, ready to stream or download for offline viewing. Catch new episodes of your favourites like The Real Housewives, Below Deck, Vanderpump Rules, and Summer House - all streaming the same day as they air in the US. Explore sub-genres like Home & Design, Dating, Fashion, True Crime, Celebrity Lifestyle, and more.

Find the full list of Hayu content at

get.hayu.com

.

: Hayu on TELUS is not currently available in Quebec.

You can subscribe to Hayu through TELUS in the following ways:

You can subscribe to Hayu on telus.com with select credit and debit cards. Purchasing at any of our TELUS retail locations or call centres, or with any other payment method, is currently not available

If you are planning on adding Hayu as a subscription (not through Optik TV), please cancel your existing Hayu subscription before you activate via TELUS. This will keep your watch history and preferences intact, and avoid you being double-billed.

If you are planning on adding Hayu to your Optik TV package - you can link a pre-existing Hayu account with TELUS.

For steps to activate Hayu as part of your Optik TV subscription, refer to

Once you purchase Hayu through TELUS, you will be directed to the Hayu website to create an account. Please follow the steps provided to create a new Hayu account. If you have a pre-existing Hayu subscription, please refer to

For new Optik TV customers, you can

sign up for Optik TV

and add Hayu to your TV combo or as a standalone option.

: Optik TV is currently only available in British Columbia, Alberta and Quebec.

To add Hayu to your existing Optik TV package, please follow these steps:

Once you add Hayu to your Optik TV package, you’ll need to activate your new Hayu account or link your existing Hayu account to Optik TV.

Please follow the steps provided to complete activation and reduce the risk of double billing.

If you are subscribing to Hayu separately, not as part of Optik TV, refer to . If you have an Hayu account outside of TELUS, refer to

Once you’ve added Hayu to your Optik TV package, you can also access it via the Hayu app, downloadable via the Google Play store on your TELUS TV Digital Box. The Hayu app can also be accessed on a wide range of smartphones, tablets and and other devices. A full list of Hayu compatible devices can be found at

support.hayu.com

.

You can remove your Hayu subscription through My TELUS (select ), or by contacting us. A confirmation email will be sent to you once the cancellation goes through successfully.

Turn on your Optik TV and launch Hayu by pressing the button on your remote and select the . If you do not see the Hayu app, download it from the Google Play Store.

Turn on your Optik TV and launch Hayu on or by pressing the button on your remote and selecting .

To access Hayu on your mobile device, download the Hayu app on the Google Play store, Apple App Store, or the Amazon App store. Log in using the Hayu account credentials provided to you.

To access Hayu on your browser, go to

hayu.com

on your web browser of choice, and sign in using the Hayu account credentials provided to you.

Once you sign up for Hayu, you will receive an email with activation instructions. Please follow the instructions in that email to ensure you have successfully activated Hayu or refer to section .

You can cancel your Hayu subscription by following these steps:

If you do cancel your Hayu subscription through TELUS, you will no longer have access to your streaming account through TELUS at the end of your current billing cycle.

Once you add Hayu to your Optik TV package, you’ll need to activate your new Hayu account or link your existing Hayu account to Optik TV.

Please follow the steps provided to complete activation and reduce the risk of double billing.

: If you are subscribing to Hayu as a standalone subscription through TELUS Stream+, please refer to the instructions in the previous section of this article.

If you have an Hayu account outside of TELUS, please skip this section and proceed to sign up options for customers who already have an active Hayu account outside of TELUS.

When setting up Hayu through My TELUS, you will be directed to the Hayu website to create an account. Please follow the steps provided:

If you already have a Hayu account outside of TELUS, follow the steps provided to include Hayu as part of your Optik TV subscription:

: Do not try to activate Hayu through TELUS before the bill cycle runs out for your canceled account, or double billing will occur.

There is no difference in the content you receive from Hayu, but it will be represented differently within your billing.

: Optik TV is currently only available in British Columbia, Alberta and Quebec.

When using Hayu on Optik TV or your mobile devices, it will contribute to your data usage. High Definition (HD) content uses about 3GB per hour.

No, as long as your Optik TV service continues at your new address.

If you downgrade to Optik TV Essentials or Lite that do not include any theme pack or disconnect your Optik TV service, you’ll be notified by Hayu via email that your subscription has been cancelled. To keep your Hayu subscription outside of TELUS, you’ll be responsible for updating your payment method with Hayu. TELUS will no longer manage your payment should you downgrade or cancel.

Once you've signed up you can watch Hayu on your Optik TV Digital box, as well as on web at

hayu.com

and on mobile iOS App or Android App. Please note that iOS devices must be iOS10 at a minimum and Android must be 4.4 minimum.

See

hayu support

for more details on how to watch hayu across different devices.

Visit the

hayu support page

.