Launching hayu on Optik TV
To launch hayu:
a. Press the
button on your remote control and select
b. Tune to channel 336 and press
Pairing hayu with Optik TV
When launching hayu on Optik TV for the first time, you will be asked to pair your hayu account with the Optik TV Digital box. Here is how:
Launch hayu app on Optik TV (see
how to launch hayu on Optik TV
for details) where you will find a 6 digit alphanumeric code for pairing
Sign in at hayu.com using a web browser on your computer or through the hayu app you’ve downloaded on your mobile phone or tablet
Pair TV App
and enter the code acquired from step 1. Select
to complete pairing
Your pairing status will remain for 45 days before you are asked to pair again
To exit the hayu app without signing out:
Press the back or back/exit button and return to the channel you were previously watching.
To exit and sign out of hayu:
When in the hayu app and browsing through the hayu library, navigate to
located on top of the page and select
. Then press the back or back/exit button on your remote to return to the previous channel. You will be required to pair hayu and Optik TV when next time you launch the hayu app.
Data consumption when using hayu
When using hayu on Optik TV or your mobile devices, it will contribute to your data usage. High Definition (HD) content uses about 3GB per hour.
Age limit and parental PIN
To subscribe to hayu, you need to be 18+.
You can set up parental PIN by logging in hayu website using a browser or via the hayu app on mobile and tablet devices. Go to
, switch on
and enter a 4-digit PIN of your choice.
I was billed twice by both hayu and TELUS for my subscription. What do I do?
The cause of the double billing was due to signing up for hayu as part of your Optik TV package without cancelling your previous subscription with hayu.
Can I take hayu “à la carte” on top of an Optik TV package and be billed by TELUS?
Yes. You can either get hayu as part of your combo or "à la carte." Please refer to
signing up for hayu in an Optik TV package
for more details.
If I move, does this impact my hayu subscription?
No, as long as your Optik TV service continues at your new address.
If I downgrade or disconnect my Optik TV services, how will it impact my hayu subscription?
If you downgrade to Optik TV Essentials or Lite that do not include any theme pack or disconnect your Optik TV service, you’ll be notified by hayu via email that your subscription has been cancelled. To keep your hayu subscription outside of TELUS, you’ll be responsible for updating your payment method with hayu. TELUS will no longer manage your payment should you downgrade or cancel.
How do I remove hayu subscription from my Optik TV package?
You can remove your hayu subscription through
Add/Remove theme pack
) or by
. A confirmation email will be sent to you once the cancellation goes through successfully.
Which devices can I use to watch shows on hayu?
Once you've signed up you can watch hayu on your Optik TV Digital box, as well as on web at hayu.com and on mobile iOS App or Android App. Please note that iOS devices must be iOS10 at a minimum and Android must be 4.4 minimum.
for more details on how to watch hayu across different devices.
Troubleshooting for hayu
If you are having trouble opening and playing back hayu programming, exit and re-enter the app and retry your title
If this fails to resolve the issue, try rebooting the digital box on which hayu is failing to start