Group picture and video messaging
Learn more about our group picture and video messaging service
About group picture and video messaging
Group messaging is the ability to send and receive text, picture or video messages between multiple users in a group conversation using picture and video messaging.
Notes
: - Any group message, whether delivered in text or picture, is recognized as a picture and video message
- Some Android phones may also support group messaging. Check your device user guide to see if group messaging is supported
How it works
- When the sender composes a message, multiple recipients are selected
- All of these selected recipients will receive the message
- Note: Users who do not have group messaging enabled will receive it as a normal picture and video message. If these users reply, it will only go to the original sender.
- When any of the recipients with group messaging enabled replies, it will reply to all
- Note: If a user does not have the group message functionality reply option, it will only go to the original sender.
Eligibility
- Functionality is enabled between Android and iOS users
- Group messaging is enabled by default in theHangoutsapp for compatible devices
Device compatibility
Android
- Compatibility varies by manufacturer and device models (e.g. available on Samsung Galaxy S5 and Samsung Galaxy S7 but not on Samsung Galaxy S6. This is a manufacturer restriction.)
- Android devices on software version 6.0 and up (Android Marshmallow) that have group messaging capability will have the feature on by default
iPhone
- Compatible with all models on TELUS network running iOS 9.3 or newer with Carrier Bundle TELUS 24.1 or newer
- The feature will be introduced and enabled by default with the rollout of the next software update
Conditions
- Picture and video messaging capability must be enabled for all users for group messaging to work
- All users must have the group message function on their device. See below for instructions
Enable or disable group messaging
Android
- SelectMessaging
- SelectMore
- SelectSettings
- SelectMore settings
- SelectMultimedia messages
- SelectGroup conversation
- TurnOnorOff
Note
: These steps may differ slightly depending on the make, model and software version.iPhone
- SelectSettings
- SelectMessages
- SelectMMS messaging
- SelectGroup message
- Turn the toggle toOnorOff
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