Getting started with your SmartWear Security service

Learn more about activating your SmartWear Security service and device.

Here’s how to get your SmartWear Security service plan activated and your device paired with the invisaWear mobile app, along with some helpful tips.

What you’ll need

A smartphone with Android 9.0+ or iOS 11.0+
Connection to your phone’s cellular data or Wi-Fi network
The invisaWear App
- It must always be running in the background
Your SmartWear Security device
- If you haven’t received it, check the tracking link in the Shipping Confirmation email from TELUS
Your plan activation code
- This was sent from [email protected] to the purchaser’s email address within 1 hour of order placement your purchase date
- The email subject line is: “Please Read: TELUS SmartWear Security – Activation Code”
- If the device or plan was a gift, you can ask the purchaser for the activation code
- If you purchased the device as a gift, please provide the recipient the activation code

Set aside 10 to 20 minutes to set up your account profile in the invisaWear app and pair your device. 

Select
Create Account
Enable
App Settings
Confirm the country and enter your phone number
Enter the 6-digit verification code sent via SMS to the phone number
Enter the 8-digit plan activation code that was sent via email with your purchase
Review and accept the service terms
Enter the mandatory personal information (name, email, password, 4-digit secret PIN)
Optional: Enter other personal information
Add up to 5 emergency contacts
Choose your alarm signal mode. This impacts who receives your alerts and how they’ll respond
Pair your accessory with a single click of your charm
Place a test alert
to confirm setup

Watch our video tutorial:

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