Getting started using TELUS Health Companion

Customers must meet all of the following criteria:

On the screen of the TELUS Health Companion app, you will see a big green button with the description, . Tap the button to reach one of our trained operators.

Our

Getting Started Guide

will walk you through setting up TELUS Health Companion™ on Apple Watch.

The easiest way to download the TELUS Health Companion app is to download it to your iPhone first, as by default, apps on your iPhone that have a watchOS app available are automatically installed and appear on the Home Screen.

To download the TELUS Health Companion app on your iPhone, go to the App Store and search for TELUS Health Companion, then download to your phone. The corresponding Apple Watch app will also install on the watch. If you do not see the corresponding TELUS Health Companion app on your Apple Watch, check that the latest Apple Watch O/S is installed.

Your username and password the same as your My TELUS account. If you do not have your own My TELUS account, please

create an account on the My TELUS registration page

, or

contact us

if you need support.

You will need to call into TELUS customer support which will ensure that a) you are set up for the TELUS Health Companion service b) you have TELUS.com login credentials set up .

These login credentials are needed as part of the TELUS Health Companion app onboarding process. Our representative will also remind you to download the TELUS Health Companion app.

If you entered your age when you set up your Apple Watch or in the TELUS Health Companion app and you’re age 55 and over, this feature is turned on by default. However, anyone 18 years and older can also turn on fall detection on Apple Watch SE and Apple Watch Series 4 and later by following these steps:

: If you turn off wrist detection, Apple Watch SE and Apple Watch Series 4 and later won’t automatically make an emergency call even after it has detected a hard impact fall.

You can also open the Apple Watch app on your iPhone:

For more information, please visit the

Apple Watch User Guide

.

You can add special features—called complications—to some watch faces. For the TELUS Health Companion app, adding a complication will enable you to more quickly connect to the TELUS Health Companion Central Monitoring Station if help is needed.

For more information, please visit the

Customize the watch face

guide.

If you have the TELUS Health Companion app complication installed on your Apple Watch face, simply tap the icon, then click to call number.

: For help with customizing the watch face, please visit the

Customize the watch face

guide.

If you do not have the TELUS Health Companion app complication installed on your Apple Watch face, you will need to:

Save 1-855-834-8324 and 1-800-268-6870 to your mobile and/or home phone as these are the numbers our emergency services contact you from. Share this with your emergency contacts too.