Answer to common questions you may have before using LivingWell Companion Go.
Getting started steps
For the LivingWell Companion Go, a simple 3 step process is all that’s needed to get the equipment working:
Connect the cord to power using a USB port or standard wall outlet using the plug adapter. Place the device in the charger. You will hear an audio message once it is ready for use
Test the service by
pressing
and
holding
the diamond-shaped call button for
2 seconds
, then releasing. You will then hear voice prompts advising that a call is beingplaced to an operator. When the operator answers, identify yourself and advise this is your set up test call
(Optional) Wear using the lanyard or swap out for the provided belt clip
A. Remove the lanyard by pulling on the tab and pushing down
B. Install the belt clip by pressing the clip in and up to secure
Place the device in the cradle and charge for at least
4 hours
for first use
For more information on the LivingWell Companion Go device, you can download the
In an emergency, simply press and hold the button. The fall detection feature may provide additional safety for instances where you may not be able to press the button:
Trained operators are alerted
The operator contacts you through the speaker in your device
Help is sent if needed
To learn more, please watch the "LivingWell Companion - How Fall Detection Works" video:
What is the benefit of having the product shipped directly?
Shipping products directly will enable delivery of peace-of-mind faster. There is no need to schedule appointments or to wait around.
How long does it take for shipping?
3 to 5 business days.
Is there free shipping?
There is no additional charge for shipping.
Should I test my LivingWell Companion service? If so, how do I do that?
You should test your service monthly by pressing the device's help button for at least 3 seconds and engaging in a 2-way call with our trained operators. Just let our trained operators know that you are just testing the unit.
How long does it take to charge the battery?
From a low charge, it takes approximately 4 hours to recharge to fully charged status.