In an emergency, press and hold the button for at least three seconds. The fall detection feature may provide additional safety for instances where you may not be able to press the button:
Trained operators are alerted.
The operator contacts you through the speaker in your device.
Help is sent if needed.
What is the benefit of having the product shipped directly?
Shipping products directly will enable delivery of peace-of-mind faster. There is no need to schedule appointments or to wait around.
How long does it take for shipping?
Three to five business days.
Is there a shipping fee or other one-time fee?
There is no additional charge for shipping, but a one-time $35 activation fee will apply.
Should I test my TELUS Health Medical Alert pendant? If so, how do I do that?
Yes, you should test your service monthly by pressing the device's help button for at least three seconds and engaging in a two-way call with our trained operators. Just let our trained medical alert operators know that you are testing the unit.
How long does it take to charge the battery?
From a low charge, it takes approximately two to three hours to recharge to fully charged status.