In an emergency, simply press and hold the button. The fall detection feature may provide additional safety for instances where you may not be able to press the button:
Trained operators are alerted
The operator contacts you through the speaker in your device
Help is sent if needed
To learn more, please watch the "LivingWell Companion - How Fall Detection Works" video:
What is the benefit of having the product shipped directly?
Shipping products directly will enable delivery of peace-of-mind faster. There is no need to schedule appointments or to wait around.
How long does it take for shipping?
3 to 5 business days.
Is there free shipping?
There is no additional charge for shipping.
Should I test my LivingWell Companion service? If so, how do I do that?
You should test your service monthly by pressing the device's help button for at least 3 seconds and engaging in a 2-way call with our trained operators. Just let our trained operators know that you are just testing the unit.
How long does it take to charge the battery?
From a low charge, it takes approximately 4 hours to recharge to fully charged status.