Gaming console issues with your Smart Hub

• If you are experiencing issues with online multiplayer games, such as difficulties connecting with other players, you may need to have the Peer-to-Peer gaming feature added to your account
• To add the feature, you can chat with an agent or call 1-866-558-2273. It is currently not available via self-serve
• When the feature is added to your account, the representative will help you to set up a new APN on your smart hub. This will allow you to gain access to all multiplayer gaming features

Follow the below instructions based on your Smart Hub model:

ZTE MF-275

1. Connect your phone or computer to your ZTE hub via Wi-Fi or cable
2. Launch a web browser, and enter http://192.168.0.1 in the address bar
3. You will be prompted to enter a password. The default password is “admin”

Note: If you changed the default password, enter that password. If you can’t remember, reset the Smart Hub.

4. Select the disconnect button on the main screen (if you see "Connect," don't do anything)
5. Go to Settings
6. Select APN on the left sidebar
7. Select Manual
8. Select Add new
9. Make a new profile with the following information:
   • Profile name: Pub
   • APN: pub.telus.com (make sure there are no spaces in between)
   • Authentication: None
   • User name: Leave blank
   • Password: Leave blank
10. Select Apply
11. Select Set as default
12. Select Home and then Connect. If the connect button doesn’t work, remove the battery and power cable, and after 2-3 seconds reconnect everything back. Press the power button 2-3 seconds to power on the device

ZTE MF-288/MF-279

1. Connect your phone or computer to your ZTE hub via Wi-Fi or cable
2. Launch a web browser, and enter http://192.168.0.1 in the address bar
3. You will be prompted to enter a password. The default password is “admin”

Note: If you changed the default password, enter that password. If you can’t remember, reset the Smart Hub.

4. Toggle 4G LTE to Off, and select settings (the one located just under 4G LTE)
5. Select APN
6. Under mode, select Manual, followed by Add new
7. Enter the following information:
   • Profile name: Pub
   • APN: pub.telus.com (make sure there are no spaces in between)
   • Authentication: None
   • User name: Leave blank
   • Password: Leave blank
8. Select Apply, then Set as default
9. Select Home and then toggle 4G LTE back On

Note: If the toggle button doesn’t work, remove battery and power cable and after 2-3 seconds reconnect everything back. Slide the power button on to power up the device.

Huawei B-612

1. Connect your phone or computer to your hub via Wi-Fi or cable
2. Launch a web browser, and enter http://192.168.8.1 in the address bar
3. Customer will be prompted to enter a password. The default password is “admin”

Note: If the customer changed the default password, enter that password. If you can’t remember, reset the Smart Hub.

4. Go to Settings
5. Select Dial-up on the left sidebar
6. Select Profile management
7. Select Add new
   • Profile name: Pub
   • APN: pub.telus.com (Make sure no spaces)
   • User name: Leave blank
   • Password: Leave blank
8. Select Save
9. Select Apply if "Pub" is selected as the default

If after configuring the Peer-to-Peer feature and adding the new APN, you’re still experiencing difficulties with the multiplayer gaming features, follow these steps:

1. Go to your Smart Hub settings
2. Select Firewall
3. Enable UPnp

Re-test your multiplayer game.