Instructions for a full reboot of your TELUS Internet and Optik TV services

Follow this simple guide on how to fully reboot your internet and Optik TV services

Fix many Optik TV issues with our automated tool.

Many issues can be fixed with a hardware reboot. Try our step-by-step guide.


Situations that may require a full reboot

Here are some situations where a full reboot may be required to resolve a problem:

  • Electrical blackout
  • Update of your equipment
  • Recurring slowdown of Optik TV and web browsing
  • Recurring access difficulties with Optik TV recordings
  • Simultaneous Optik TV and internet problems
  • Problems with a Wi-Fi booster

Before you begin, we need to check which network technology your services are on.

Are your services installed on fibre optic?