Instructions for a full reboot of your TELUS Internet and Optik TV services

Follow this simple guide on how to fully reboot your internet and Optik TV services

Fix many Optik TV issues with our automated tool.

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Situations that may require a full reboot

Electrical blackout
Update of your equipment
Recurring slowdown of Optik TV and web browsing
Recurring access difficulties with Optik TV recordings
Simultaneous Optik TV and internet problems
Problems with a Wi-Fi booster

Before you begin, we need to check which network technology your services are on.

Are your services installed on fibre optic?

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No

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