Full reboot instructions for your Internet and Optik TV services on Fibre Optic
Identify your gateway and optical network terminal (ONT), and follow the full reboot instructions. Check your equipment and follow the correct procedure.
How to restart the TELUS Boost Wi-Fi
If you’re experiencing speed issues with our TELUS Wi-Fi 6, try these steps:
How to factory reset the TELUS Boost Wi-Fi
If you experience connectivity issues and your Wi-Fi fails to connect after all other troubleshooting is attempted, you will have to factory reset your TELUS Wi-Fi 6.
Important
: Factory resetting your TELUS Wi-Fi 6 access point will revert your network name (SSID) and admin password to the default credentials, which can be seen under the removable bottom housing on your Wi-Fi 6 access point.
To restore factory settings, press and hold the reset button for 5 seconds using a pin or paperclip.