Instructions for a full reboot of your TELUS Internet and Optik TV services
Here are some situations where a full reboot may be required to resolve a problem:
- Electrical blackout
- Update of your equipment
- Recurring slowdown of Optik TV and web browsing
- Recurring access difficulties with Optik TV recordings
- Simultaneous Optik TV and internet problems
- Problems with a Wi-Fi booster
Before you begin, we need to check which network technology your services are on.
Are your services installed on fibre optic?