Answers to questions you may have for issues with TELUS Health Medical Alert.
I received a notification that my TELUS Health Medical Alert bill is due, but I don’t see it. How can I view my TELUS Health Medical Alert bill in My TELUS account?
If you received a notification that your TELUS Health Medical Alert bill is due but you don't see it on My TELUS, it means that your TELUS Health Medical Alert service is not linked to your online account.
Please follow the steps below to link your TELUS Health Medical Alert service to My TELUS:
What should I do if an alert is accidentally triggered?
Don’t worry. Let the device continue its two-way call and let our trained operator know that everything is okay and that no further action is required. Or, press and hold the button on your device to cancel the call and reduce false alarms.
I don’t think the battery in my device is working anymore. What should I do?