How to fix pairing issues with your SmartWear device

Follow the steps here to resolve issues with pairing your SmartWear Security device with the invisaWear mobile app.

Confirm the pairing method

Please follow the steps below if your SmartWear Security accessory is not successfully pairing with the companion mobile app:

Go to your phone’s
Bluetooth
settings and confirm that the invisaWear accessory is not showing as “connected." If it is, select
Remove/Forget
Press and hold the back of the charm on the invisaWear accessory for 15 seconds
Disable and then re-enable
Bluetooth
in your phone’s settings
Re-open the invisaWear mobile app. If required, open the menu by selecting the 3 lines in the top-left corner and select
Connect Device
, then select
Add Device
Briefly press the back of the charm on the invisaWear accessory once to pair
If the above steps don't resolve the issue, please restart the phone and try pairing again
If your device is still not pairing after restarting your phone and following the steps again, please
reset your SmartWear Security device
and try the steps above again

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