How to fix pairing issues with your SmartWear device

Go to your phone’s settings and confirm that the invisaWear accessory is not showing as “connected." If it is, select

Press and hold the back of the charm on the invisaWear accessory for 15 seconds

Disable and then re-enable in your phone’s settings

Re-open the invisaWear mobile app. If required, open the menu by selecting the 3 lines in the top-left corner and select , then select

Briefly press the back of the charm on the invisaWear accessory once to pair

If the above steps don't resolve the issue, please restart the phone and try pairing again

If your device is still not pairing after restarting your phone and following the steps again, please

reset your SmartWear Security device

and try the steps above again