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How to fix your TELUS Satellite TV issues

Find solutions to issues that may cause your TELUS Satellite TV to stop working.

Most issues you’ll encounter with your TELUS Satellite TV and its accompanying equipment can be solved using one of the solutions below. 

TELUS Satellite TV receiver: General troubleshooting

Poor video quality

If you are experiencing poor video quality on your TV (pixelization, flickering screen, black screen, etc.), follow the steps below:

Ensure all connections to the Satellite TV receiver and any loose connections are secured.
Try a different input port on your TV for the HDMI or AV cable. Then change the source to the new port (i.e. HDMI 1 to HDMI 2).
If you notice any damage to your HDMI/AV cable, swap it out for a new HDMI/AV cable.
Push the power button in the top-left of the front of the Satellite TV receiver. Hold it down for 15 to 20 seconds to restart the box, and check for video quality once the box turns back on.
If the problem persists, disconnect the Satellite TV receiver and re-install it at a different location.
Restart your Satellite TV receiver, and check for video quality.
If the problem persists, check connections for damages.
If you find any damage to your Satellite TV receiver or its attached equipment, please
contact us
.

Issues with Satellite TV remote pairing

If you are having trouble pairing your Satellite TV remote to your Satellite TV receiver, follow the steps below: 

Turn on your TV.
On your remote control, hold the TV button until all four mode buttons light up. The mode buttons are SAT, TV, VCR and AUX.
Press the
Power
button.
Press the up arrow button repeatedly until your TV turns off.
Press the
#
button.
Turn your TV on.
Test your remote control by pressing
Power
. Your TV should turn off.

Continued issues with Satellite TV Remote pairing

If you are having trouble pairing your Satellite TV remote to your Satellite TV receiver and have attempted the above steps, follow the steps below: 

If after the above steps the
UHF
logo is white, turn the remote over.
Remove the battery cover, and use the toggle switch on the left-hand side of the batteries to swap between A and B.
Ensure the switch is on
A
and remove the
UHF
tab. The battery cover must be off in order to remove the tab.
The
UHF
logo should now be black and can be inserted back into the remote.
Re-attach the battery cover.
Press the
Sys Info
button on the Satellite TV receiver.
Press the
Record
button on the remote.
The light at the tip of your remote should blink, indicating that the remote and the Satellite TV receiver are now paired.
If your remote is still having trouble pairing after the above steps, please
contact us
.

The receiver will not power on

If your Satellite TV receiver is not powering on, follow the steps below: 

Disconnect the cables from your Satellite TV receiver.
Install the Satellite TV receiver at another location.
Reconnect all applicable wiring and attempt to turn on the receiver.
If the receiver powers on, there was an issue at the original location.
If the receiver does not power on, your hardware may be damaged. Please
contact us
.

No signal received

If your Satellite TV receiver is displaying a No Signal Received
 message, follow the steps below: 

Navigate to the Satellite TV receiver menu by pressing the
menu
button at the top of your remote.
Press 6-1-1 on your TV remote, pausing to allow the pages to changes as each number is pressed, and then select
Check Switch
.
If the screen says
No Signal
, disconnect your Satellite TV receiver and install at another location, making sure to reconnect all applicable wiring.
Repeat steps 1 and 2 for any Satellite TV receivers that are experiencing signal issues.
If the screen still says
No Signal
, check for the following:

If multiple Satellite TV receivers in your household are experiencing signal issues
:

Ensure there are no obstructions around the Satellite TV dish.
Inspect the condition of the Satellite TV dish. Check for any damage to the dish itself.

If only one Satellite TV receiver in your household is experiencing signal issues
:

Ensure all connections to the affected Satellite TV equipment are secured. Secure any loose connections.
Check if any connections are damaged and need to be replaced.

Note
: If any of the Satellite TV box, dish or TELUS supplied wires are damaged, please contact us
 for replacements.

Registration issues 

If you are having trouble registering a Satellite TV receiver, follow the steps below: 

Navigate to the Satellite TV receiver menu.
Press 6-3-1 on your TV remote, pausing to allow the pages to change as each number is pressed, and then select
System Info
.
Write down the S/R numbers.
Please
contact us
and provide the TELUS agent with the S/R numbers so that they can assist you with registration.

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