Find your e.Bill account number

How to locate your 8- or 9-digit account number

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Find your account number in My TELUS online

For security purposes only the last 4 digits of your account number appear in the email message you receive alerting you of your monthly e.Bill. The full number appears on the PDF version of the bill accessible through the online My TELUS
 service.

Follow the instructions below:

Option 1: From the Overview tab

Once you access your online account you’ll land on the
Overview
page. There you will see your account(s)
If you have multiple accounts, select the account that you wish to locate the account number from. The account number, which is the same as your e.Bill account number, can be located on the left side of the screen

Option 2: From the Billing tab

Account number in Billing tab in My TELUS

On the
Billing
tab of My TELUS online, you can find your 8- or 9-digit account number listed under
Mobility
To find the PDF version of your bill select
View bill
Next to your current bill, select
Download PDF
Your 8- or 9-digit account number is located underneath your name on the upper left side of your e.Bill

Note
: If you have not already set up a My TELUS
 online profile, then you will need your account number. This can be found on your TELUS contract or on a previous paper bill.

Find your account number using the My TELUS app

You can also find your account number at the top-left corner next to the menu of the
My TELUS app
once you log in
You can also access your account number from the
Overview
,
Usage
,
Billing
,
Plans/Travel
and
Offers
tabs at the bottom of the My TELUS app
Your account number is also accessible from e.Bills. To download the PDF version of your e.Bill:
1. Go to the
  Billing
  tab within the My TELUS app, and scroll down to the bottom of the page
2. Select
  Download bill (PDF)
3. Your account number can be found at the top-left corner

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Find your e.Bill account number

Find your account number in My TELUS online

Find your account number using the My TELUS app

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