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Find your Mobility account username in My TELUS
Tips for retrieving your username
Note
: If you have already made 5 unsuccessful attempts to log in, your username will be locked for security purposes.
Before you begin
Ensure that you’ve
registered
and activated your
My TELUS
account
Verify your information is entered properly:
Your username and password are case sensitive
Verify your keyboard
caps lock
is off
Type your username and password. Do not cut and paste this information into the required fields
How to retrieve your username
From the
login
page, select
Forgot?
Enter your first name, last name and 10-digit mobile phone number
Select
Continue
Answer your pre-selected security question
Select
Continue
Your username will be displayed.
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Available management options in My TELUS online and My TELUS app
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