TELUS Fair Use Policy

TELUS’ Peace of Mind rate plans as well as the unlimited or flat rate plans that were previously offered by MTS, for customers acquired from MTS, are subject to the customer using the service under an ordinary range of use and in a way that does not consume excessive network capacity and/or adversely affect TELUS’ ability to provide services to other users. By way of example and not limitation, the following are considered by TELUS to be outside of an ordinary range of use thereby consuming excessive network capacity:

TELUS may immediately suspend, restrict, alter or terminate all or part of any service provided to a customer or take other necessary protective measures, if it determines that a customer is violating this policy, as determined by TELUS, acting reasonably.

Data usage is growing in Canada and in an effort to ensure that our customers receive a consistent user experience, we manage the traffic on our wireless networks. This means that we use advanced network management technology and security functions such as speed throttling and tethering block.

If you are using wireless data on one of TELUS’ Peace of Mind plans or the TELUS equivalent of an MTS unlimited/flat rate plan, TELUS may reduce or “control” your speeds when your data usage exceeds a specific range of use or threshold.

When total usage exceeds the threshold included in your rate plan during your bill cycle, your data speeds will be reduced to a maximum of 512 Kilobits per second (Kbps) for downloads and uploads, 24 hours a day, 7 days a week for the remainder of your bill cycle and will reset back to full speed on the first day of your next bill cycle.

This should not affect any applications that require less than 512Kbps of download bandwidth or 512Kbps of upload bandwidth (such as browsing and email), but could affect the performance of applications that normally require greater bandwidth. It's important to note that TELUS VoLTE or Circuit-Switch based voice services (including 911) will not be impacted.

We believe it is important to offer all of our customers on our network the best service experience possible. This allows us to minimize the impact on the experience of our overall customer base of a small number of users with uncharacteristically high usage.

Our Fair Use Policy applies to customers who are on our Peace of Mind data plans and the TELUS equivalent of an MTS unlimited/flat rate plans. Customers on these plans who reach their threshold during their bill cycle will experience controlled speeds.

Yes, the TELUS Fair Use Policy applies to all provinces where TELUS offers Peace of Mind data plans, including Manitoba where there are customers acquired from MTS who were previously on an unlimited/ flat rate data plan.

Controlled speeds should not affect low bandwidth applications like sending emails, streaming music, browsing, and instant messaging. The reduced speeds may affect the performance and time required for applications that need more bandwidth such as streaming video services.

Only the Peace of Mind wireless data plans, including the TELUS equivalent plans for customers who were previously on an unlimited/flat rate data plan with MTS will experience a managed network.

Some of our Peace of Mind plans do not allow you to share your device’s mobile data connection with a laptop or for a personal hotspot and others do. Your tethering threshold can be found in your included services section of your service agreement.

When you exceed the data threshold included in your plan, your speed will be controlled on the day of the month the threshold is exceeded and will continue for the rest of the billing cycle.

For example, if your billing cycle starts on the 8th day of each month and you exceed your threshold on the 25th day, you will be subject to controlled speeds from the 25th through to the last day of your billing cycle, in this case, the 7th day of the following month. The data counter will reset at midnight that night.

Yes, your throttling experience will remain the same as when you were an MTS customer. Customers who reach 15GB of network usage, will experience a reduction in their speeds (a.k.a. throttling)., at 512Kbps which is the same throttled data speeds as MTS applied.

To track your data usage, you can use self-serve in the My TELUS app or online at

telus.com/mytelus

.