Information for customers impacted by extreme weather events

If you’ve had to leave your home, mobile connectivity is more important than ever. To help keep you connected, we will apply a data top-up of 50 GB to your plan within the first few days after having to leave your home. You will not need to take any action and we will send you a text message to confirm.

We understand that many of our customers have been impacted, and we want to support you during this time of need. That's why we will automatically provide a credit to your TELUS home services account. Details for your situation will be communicated to you in a separate email.

You will not need to take any action and will see the credit appear automatically in the next 1 to 2 billing cycles. We will send an email to confirm your credit in the days following your return home.

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We understand that you may need to make adjustments to your services or temporarily pause them while you rebuild and recover. We encourage you to reach out to our dedicated customer support team at 1-855-889-7233 so that we can discuss the best options available to you.

We understand that each situation is unique and our aim is to provide flexibility and understanding during this challenging time.

During a stressful time of having to evacuate, your TELUS SmartHome Security and automation services will remain active, and for customers with remote access and control through the TELUS SmartHome app, you will continue to be able to remotely monitor your home and property.

However, under extreme circumstances where power and communication infrastructure is damaged or destroyed, your service and alarm response may be disrupted.

We understand that many of our customers have been impacted, and we want to support you during this time of need. If your SmartHome Security was impacted, we will automatically provide a credit to your account. Details for your situation will be communicated to you in a separate email.

You will not need to take any action and you will see the credit appear automatically in the next 1 to 2 billing cycles.

We understand that you may need to make adjustments to your services or temporarily pause them while you rebuild and recover. We encourage you to reach out to our dedicated customer support team at 1-855-889-7233 so that we can discuss the best options available to you. As each situation is unique, our aim is to provide flexibility and understanding during this challenging time.