Enhanced data notifications are coming December, 2017
With the Canadian Radio-Television and Telecommunications Commission's (CRTC) changes to the Wireless Code coming into effect on December 1, 2017, TELUS is making enhancements to the default data notifications you receive when exceeding the amount of data included in your plan. These enhancements will help you better manage your spending, especially if you have multiple devices being used on your mobility account.
How default data notifications are changing in December, 2017
Currently, if you’re using pay-per-use data we will block data services and notify you when you reach $50 in Canadian pay-per-use data charges per line during your monthly billing cycle. If you’re travelling outside of Canada, we will block data services and notify you when you reach $100 in pay-per-use data roaming charges per line during your monthly billing cycle. All notifications are sent as a free SMS message by default, but you can opt to have them sent as email as well.
As of December 1, 2017, the $50 and $100 data spending caps will be based on the combined usage (including pay-per-use and data top-ups or data roaming add-ons) of all individuals listed on the account. Unblocking data beyond these limits will also be at the account level, allowing all individuals to continue using data. The table below summarizes the most important things to know about these changes:
|How it works today||How it works December 1, 2017|
| Using Data in Canada || || |
|Using Data while travelling outside Canada|| || |
| Mobility Accounts with multiple devices || || |
Customizing your data notification settings
By logging into My Account you can customize which data usage and spending amounts will send you notifications. In addition, you can determine which devices
will receive the notifications as well as which ones you want to be able to unblock data to use beyond the spending limits. These features are available now and will continue to be available after these changes come into place this December.
To learn more about data notifications and how to customize your settings visit Data usage notifications for mobile device explained and Data blocking for mobile devices.