E911 Phase 1
displays your mobile phone number to emergency operators as well as the location of the cellular site carrying your call.
All phones and smartphones support E911 Phase 1.
E911 Phase 2
provides improved location information to emergency operators. While Phase 1 is able to give the tower location, Phase 2 can also provide the longitude and latitude of the caller.
E911 calls from mobile phones are subject to the same limitations as regular calls from mobile phones. For example, if you’re underground or too far from a network antenna, your signal quality may be affected and you may not be able to connect to the network.
All phones and smartphones introduced as of February 1, 2010 support E911 Phase 2.
Starting April 6, 2019, all GPS-enabled devices globally will go through a clock rollover event. These devices include phones and smartphones. A small percentage of these phones will be negatively impacted by this rollover event.
TELUS customers using select phones and smartphones may have impacts on their location accuracy if that location is provided via GPS. E911 is an example of a service that uses the location details, and this location detail comes from various sources, of which GPS is one. In the event that GPS does not work, the phone can fall back to other sources of location, namely cell tower location, which will yield a location, but with slightly lower accuracy.
TELUS has worked with manufacturers to roll out fixes to affected devices. If your device is listed below, please update it to the latest software.
Alcatel Pixi 3(4) (A460T)
Alcatel Pixi 3(4.5) (5017O)
Some devices, however, will not receive software patches due to their age. If your device is listed below, it is recommended that you are aware of this issue and exercise caution if you find yourself in a 9-1-1 situation. Alternatively, you can visit your nearest TELUS store to purchase a new device.
RIM BlackBerry Curve (9320)
RIM BlackBerry Curve 3G (9300)
RIM BlackBerry Torch (9800)
RIM BlackBerry Bold (9700)
RIM BlackBerry Curve (9360)
RIM BlackBerry Bold (9780)
RIM BlackBerry Bold (9790)
HTC Desire 320a (0PF1100)
Motorola Milestone (A853)