Enhanced 9-1-1 (e911)
Canadians depend on the provision of reliable and effective 9-1-1 services to seek help in an emergency. As technology and consumers’ needs evolve, so do consumers’ expectations related to 9-1-1 services. In the coming years, telecommunications networks across Canada, including the networks used to make 9-1-1 calls, will continue to transition to Internet Protocol (IP) technology.
This will enable Canadians to access new, enhanced, and innovative 9-1-1 services with IP-based capabilities, referred to as next-generation 9-1-1 (NG9-1-1) services. For example, Canadians could stream video from an emergency incident, send photos of accident damage or a fleeing suspect, or send personal medical information, including accessibility needs, which could greatly emergency responders.
New functions are:
- Unified NG9-1-1 PSAP interoperability and selective transfer across the country through inter-ESInet connectivity
- Real-time text to 9-1-1 (RTT9-1-1)
- Telematics such as vehicle-initiated advanced automatic crash notifications
- Real-time video calling
- Transmission of additional forms of data such as pictures, videos, medical records and floor plans
- Other methods of IP-based communications