9-1-1 services for Mobility customers in Canada

Learn about E911, NG911 and service locations, and tips for VoIP Android apps to use 9-1-1 service.

Enhanced 911 (E911) is a service that allows emergency operators to provide better assistance to people calling 9-1-1 from their mobile phones. It provides emergency operators with more specific information about your location and displays your mobile phone number to emergency operators.

When you call 9-1-1 from your mobile phone:

  • Provide your complete mobile phone number, including the area code, so that information can be passed on to emergency operators

  • Give your location and the location of the emergency

  • Stay on the line with the operator (9-1-1 calls are not billed)

  • If disconnected, leave your phone on for call-backs

  • If you’re underground or too far from a network antenna, your signal quality may be affected and you may not be able to connect to the network

To avoid making accidental emergency calls,
don't program 9-1-1 into your phone
.

Did this article solve your problem?

Yes
No

Related articles

Special service numbers for mobile phones

Canada-wide special and emergency numbers in the TELUS network

TELUS coverage on the TTC subway system

TELUS customers now have mobile coverage in select areas of the Toronto Transit Company (TTC) subway system.

9-8-8 service is now live in Canada

The mental health crisis and suicide prevention service can be reached via phone or texting at 9-8-8.

Information regarding electromagnetic radiation

Learn about specific absorption rate and mobile device regulations

Wireless Public Alerting FAQ

Information on the Alert Ready wireless public alerting system.

Learn about accessibility at TELUS